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Porsche Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
1280 Texan Trail, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I’ve used their service department 3 or 4 times and they’ve been consistently bad. The SA is not responsive and this is compounded by the SA Manager not responding If you need service I’d look elsewhere.
Business response:
Hello! We appreciate you sharing your experience with us. We apologize for any miscommunications in your time working with our team, as well as apologize for any frustrations this may have caused. We understand that our Service Director has been in touch to listen to and address your concerns. If there is anything else you may still need assistance with, please reach out to social@avondale.com with your preferred method of communication. We look forward to the opportunity to gain your trust in the future here at Porsche Grap... read more
I bought two cars from you and sold one. My car was getting an oil change and I ask for complimentary in side details …. Your dealership said no…. Cheap customer service , discounting like I bought a Buick …. I will not buy another car from you and all my friends know not to buy any thing from your dealership
Business response:
Hello Murakho, we apologize for the misunderstanding and do understand our director has reached out to you. If you have any other concerns, please don't hesitate to reach out to social@avondale.com.
I do not like to write reviews that are negative in nature but trying to resolve this issue only escalated matters and made it worse. Let me explain: I scheduled my vehicle to have just an oil change normally $250USD and a Manufacturer recall for Grounding points screws that needed to be tightened to Standard. My assigned Service Advisor unfortunately was not able to come into work today. However, I was assigned another Service Advisor Stefano who I have never worked with before today. When I got to work, I missed the call a... read more
Salesmen was very professional. They made the actual buying process easy. However, after I traded my car, I felt like I had made the wrong choice. This is 100% a mistake on my part, but even with less than 24 hours notice, the dealership chose not to accommodate. I was shown no empathy, I was just told, “Let us know when you want to buy another car.” Overall, I am very disappointed. I will not return to this dealer.
Business response:
Hello! Thank you for your review. I apologize for the recent inconvenience you had at our dealership. That is not the experience we want any of our clients and guests to have. We definitely want to address this with our team, so if you would like to share further, please reach me at social@avondale.com. Thank you!
I had a problem with my new car and wanted service, but he told me to pay money first. The service was very messy and I was discriminated against.
Business response:
Hi, Jay! I'm so sincerely sorry to hear about this. While it's not our intent to downplay anything about your experience, I can assure you that this is most certainly not representative of the client experience and values we hold at Porsche Grapevine. Our team would appreciate more information so that can get to the bottom of your particular experience to ensure any necessary next steps are taken. I can be reached directly at social@avondale.com or can send us a private message here. Please include your first name, last name... read more
** updated ** when I went to have clear bra put on my $70K sports car, I found out that the front bumper had been poorly repainted. The paint peeled right off on numerous sections of the car! I was told by the delear that the car had been thoroughly tested with a paint meter and all paint was OEM. I guess this is a complete lie. When I contacted the dealership, I was ignored. Buying from this seemly upscale and prestigious dealership is no different than buying from a street corner used car lot. **** BUYER BEWARE ******* Ken... read more
Business response:
Hello! I am sorry to hear about this as you are correct - we do thorough tests using our paint meter tools. If you would like to speak about this further with one of our management team members, please feel free to reach out to us directly at social@avondale.com when you have a spare moment. Thank you!
Piss poor service experience at the hands of Brandon Buxton Brandon Buxton and Steve Levi's customer service is best described as transactional at best. I would never recommend anyone to do business at Grapevine.
Business response:
I'm sorry to hear that this experience fell short of expectations. I assure you that our team, including Brandon, had provided the best offer on the vehicle wanted as described throughout our communications. Our team wanted to remain respectful of your time knowing we provided our best price given that you would have had to visit us from out of state. Again, I do apologize for any miscommunications and if you have any further concerns, I invite you to reach out to me directly at social@parkplace.com. Thank you and we wish yo... read more
Frequently asked questions about Porsche Grapevine
How is Porsche Grapevine rated?
Porsche Grapevine has a 4.7 star rating with 2,017 reviews.
When is Porsche Grapevine open?
Porsche Grapevine is closed now. It will open tomorrow at 9:00 a.m.