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Avondale Premier Collection
- Car Dealers
- Dallas, TX
About this business
Location details
5300 Lemmon Ave, Dallas, TX, 75209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
In March 2023, I purchased a 2020 Mercedes Benz CLS 450. When I purchased the car from Avondale I have to say that I was sold a damaged vehicle. When buying the car I asked my Salesman (Llewyn Jobe) if the star lit up. He explained that my star wasn't going to light up because of the year in which it was built. Shortly after purchasing the car, I decided to wash my car only to find that my washcloth continually got stuck on the star. After looking it over once more I found that it was cracked in multiple places. When complai... read more
I just purchased a 2018 Maserati GranTurisimo from them. It had only 4K miles. However, in my first 150 miles of driving, the front right tire completely blew out, disintegrated literally. I had the car towed to Boardwalk Maserati because they are closer. It turns out all four tires are different years, different wear, etc. And all 4 need to be replaced. I have 5,000 dollars in repairs for a car with only 4K miles. The only thing Avondale offered was a $500 service credit and empty platitudes about their 'ethical business'. ... read more
Business response:
Mr. Easttom, we are so sorry to hear about what happened and for the inconvenience it undoubtedly caused. We shared your concerns with our General Manager who reached out to you personally to discuss the diagnosis and your concerns regarding your vehicle. If you have any questions, he is going to be the best person to speak with. Should you have difficulty connecting or do not see his email in your inbox, please reach out to us directly at social@avondale.com and we will make sure everyone is connected. Thank you!
Poor & Unprofessional Customer Service at Best! I've owned quite a number of exotics for over a decade now and I've never come across a more incompetent dealership. From start to end of the deal they made the process progressively worse. Simon's name is synonymous with the word "dishonorable." This dealer never honored their agreements and just stopped communication entirely once they received funds for the vehicle I purchased. They left me with a quarter tank of gasoline upon pickup and furthermore weaseled their way out of... read more
Business response:
Hello! I am sorry to hear about your experience with our dealership and definitely understand the importance of purchasing and owning exotic vehicles. Our team prides itself on delivering a positive experience to go a long with your purchase or servicing of our cars. I would love to bring this up with the team and share any further concerns you had during this situation. You can email me at social@avondale.com and I will follow up with the dealership as soon as possible.
Absolutely outrageous not to address customer concerns - not to return phone calls or e-mails is beyond unacceptable & this Heath is the General Manager so beware !!!!!!!!
BUYER BEWARE! Invest in a huge loss here. Life teaches you many lessons over time. Some of them we learn quick and well. Some take a great deal of time and/or pain. I'm sharing this so you might avoid learning first-hand a lesson on luxury/exotic cars I have learned. Park Place and I'm sure dealers like them offer an inviting and pleasant buying experience. If you are looking for your dream Maserati or Bentley etc., they will seemingly do anything to please you... and help you sign on the dotted. BUT what they will not do is... read more
Business response:
Hi there! I'm sorry to hear about your concerns in regards to your vehicles value. Would you mind sending me an email to social@parkplace.com with your full name and phone number so that I can look into your full concerns with our management team? Thank you!
Maserati Quatroporte is a lemon. Service is awful. Car in three times now within two months for same problem. Car starts first thing then will not restart after stopping. In service for two weeks now with no answers. Still waiting for the loaner car the dealership promises for service. Unhelpful staff. Do not by a car from Park Place.
Horrible!! On March 3rd 2015 I bought a Maserati from Park Place Dealership in Dallas and have had horrible service. I bought the car on Tuesday, I wrote a check and due to bad weather it was delayed. I was threatened to have the car repossessed on that Friday. Then while driving down the freeway (I-35) I hit a pothole and the strut is cracked and the rim is bent. I understand that happens with low profile tires and I am ok with it, but not the strut. I have had the car 6 days and the paint is pealing off the rims on the tir... read more
Business response:
https://youtu.be/P47832gkl3E
Frequently asked questions about Avondale Premier Collection
How is Avondale Premier Collection rated?
Avondale Premier Collection has a 4.8 star rating with 368 reviews.
When is Avondale Premier Collection open?
Avondale Premier Collection is closed now. It will open tomorrow at 9:00 a.m.