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McLaren Dallas
- Car Dealers
- Dallas, TX
About this business
Location details
5300 Lemmon Avenue, Dallas, TX, 75209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Heath Strayhan is the General Manager at Park Place Premier Collection. I had bought 3 vehicles from them from 2014-2017. First vehicle was a good experience with a McLaren 12-C. Second vehicle was also a good buying experience with a new Jaguar F-Type R. At that point I had already bought $300K worth of vehicle from these guys. I thought by that point I would have been considered a good customer to that dealership. It was on my third and most expensive purchase which I realized that the GM is nothing but a crook. In 2017 I ... read more
Business response:
Thank you for your review; we have shared with our leadership team and discussed this internally with our team in regards to your concerns and feedback. Thank you!
After taking my Mclaren to Mclaren of Dallas for a simple oil change, I picked it up with an airbag fault and a transmission fault. The dealer claims they had nothing to do with the faults, and it would cost me at least $5,000 to fix. These issues were NOT PRESENT when the car went in. After arguing for several days they told me I should pick my car up and they refused to complete work on it. I was left with a $1,500 oil change bill and a car with issues.
Business response:
We understand your concerns regarding your recent service experience with us. After a thorough evaluation, our members have concluded that we completed all of the requested maintenance and are convinced that no further complications developed from the service that we have provided. Our members have been in communication with you regarding this experience and we apologize that we could not come to a resolution that you feel is satisfactory. We wish you the best of luck!
Caution caution caution. Don't bring your car in for service here. Horrible experience. Can't even do a simple oil change! Car had 7 miles put on it, air bag faults, and transmission fault when I came to pick it up. Why do you need to drive 7 miles to do my oil change??? Mind you I drove 300 miles and dropped it off with nothing wrong. No explanation or help from Park Place, just attitude.
Business response:
We understand your concerns regarding your recent service experience with us. After a thorough service evaluation, our members have concluded that we completed all of the requested maintenance and are convinced that no further complications developed from the service that we have provided. Our members have been in communication with you regarding this experience and we apologize that we could not come to a resolution that you feel is satisfactory. We wish you the best of luck!
I purchased a 2013 Neiman Marcus McLaren from Park Place, the 4th car I have purchased from them and will be the last. I call and leave messages and they (Tim) does not call back. How terribly disrespectful. Think about it, 4 cars and I cannot get a call back. UPDATE+++++++ So I go into McLaren and meet with Tim who said "Well it was a long time since you came in" Because I could never get you to return my call!!!!!!!!!!!!!!! Oh my word. I was about floored. Now he is going to get with Heath, the Owner I think, to see if h... read more
I would advise caution against working with this group no matter what the reason. Andy Parker along with the sales manager are completely untrustworthy. They backed out of a car they sold me to give to a higher bidder after making me jump through hoops to get the financing in order along with the inherent credit inquiries. All of which I did rapidly. I was shocked. During a 350k transaction there is no room for excess greed and distrust. Don't let this be an "I told you so" situation.
Business response:
Ben, I do apologize for your experience assure you that we did, in fact, communicate your concerns with our team so that we could take the actions necessary to improve our client experience. We work diligently to ensure our clients receive a very unique and personal experience and rest assured that when we fall short on delivery, it is taken very seriously. Thank you for your feedback and I am eager to earn your trust back in the future should you allow us the opportunity.
Contacted this dealer about a car. Really did not find the dealership was into selling a car unless you were into their terms. If I'm going to spend $200k on a car I would hope for a little better attitude. Oh well, plenty of other brands out there in the $200k range and many other dealers.
Business response:
Andrew- we apologize for your experience and appreciate your feedback. We are committed to providing exceptional client experiences, so when we receive negative feedback, we take it very seriously. We have shared your review with the rest of our team and hope you will consider actually visiting us at our Dealership so we provide you with a proper Park Place client experience. We wish you the best of luck in your car search!
Frequently asked questions about McLaren Dallas
How is McLaren Dallas rated?
McLaren Dallas has a 3.7 star rating with 144 reviews.
When is McLaren Dallas open?
McLaren Dallas is closed now. It will open at 9:00 a.m.