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Country Hyundai
- Car Dealers
- Northampton, MA
About this business
Location details
347 King St, Northampton, MA, 01060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
It was a very good experience. I had called ahead of time but and the person I spoke to on the phone was very pleasant. When I arrived at the dealership, it didn't take long before I was greeted and asked if I could be helped. Ashley was very helpful and courteous and answered all questions we had. She was very helpful trying to get the price we wanted. I'm glad she was the person that attended to us. I would definitely recommend this dealership and the salesperson that helped us.
Business response:
Thank you for taking the time to write this kind review about Country Hyundai. We are pleased to hear that your experience went smoothly. I will make sure I pass your kind words onto Ashley, she definitely is an asset here. Hope you're enjoying your new Hyundai and please feel free to contact us if you have any questions.
Look at the other reviews for this dealership not on this site. Its clear that they write possative reviews like it was a customer writing them. I live in the town where they are locate, and not many people who have used then think well of them. They are fortunate to be selling cheap well made cars. Their sales team stinks. Lairs, cheats, and unprofessional. As soon as I was introduced to Ashley the "Lead sales person" and saw how unprofessional she appeared, I should hoave excused myself.
Business response:
Hi, thanks for writing a review even though it is mostly negative. I agree that we sell quality cars both new and used. I also agree that former managers have tainted our reputation in the past, but I feel we have moved on and our reputation in the community is much better than it ever has been. The reviews that you see online were written by actual customers both good and bad. I would like to find out the specifics on what and where you think we went wrong so we can correct them. We are constantly trying to improve and lear... read more
We put a deposit on a car and then, after looking on the internet, realized it wasn't a good deal. The salesman never told us about a rebate of $500 that was available on the car. They also made it seem like they gave us a great deal on a trade-in, but it was actually all of the usual negotiating room. Also, the dealership would not allow us to take information about the extended warranties to consider when we had the time to review it. The day after put the deposit down we informed the dealership that we were not going to g... read more
Business response:
Country Hyundai wrote on 9/2/2011 5:13:52 PM: Cindylouhoo, (Sorry I don't know your proper name) I will look into this and see if there is any way that I can help you. Cindylouhoo, I hope everything has been taken care of to your satisfaction, since I never heard back from you. If youdo have any further questions please contact me. My name is Shawn Vieira I can be reached at 1-413-774-3121 or at scv@tommycarmgt.com
Robin went the extra mile - actually took the Sonata Hybrid off the showroom floor and let us test drive it!!!! I have never seen that done, ever. No pressure, very friendly and extremely knowledgeable. We will be buying cars here in the near future and have recommended our daughter bring her Hyundai here for servicing.
Business response:
Thank you for your great review. I am sure both you and you daughter will find our service department is unmatched.
After the way they treated my elderly mother, Country Hyundai deserves less than one star! Not only did they sell her a VERY overpriced used car which was poorly suited to her needs on a day when she was clearly depressed and confused, but they did not tell her that it had been in a collision. My mother had known right away that she had been overcharged for the car, but she was embarrassed and viewed it as her own mistake for being too trusting, and she didn't want to talk about it for a long time. At the time of the sale, C... read more
Business response:
The car business is such a grind, and so competitive that sometimes it becomes a bad experience, not just for customers but for salespeople too. We try our hardest to avoid this type of experience, because what we really strive for is your complete satisfaction we want to earn you as a lifetime customer and a customer that will send friends and family to us. After your original contact with us, I replied via private message and notified the dealership owners and had the management get involved. We looked up the history on yo... read more
Ashley was teriffic! She took a great deal of information over the phone so that after the test drive, the paperwork was a breeze. We were extremely pleased with the price we got. My only complaint was that they were so busy (good for business!) that we had to wait to meet Lee for the signing. Definitely would recommend to friends and family.
Business response:
We try our best to satisfy our customers. Thank you for your review
We needed a new used vehicle as our jeep was eaten' the gas so we stopped in to country hundai after researching online. We VERY much enjoyednour experience with Scott, our salesman. We were even advised to stop having so much fun as we laughed so much with him. We would certainly suggest you stop in if you are in the market for a new or used car. They worked diligently to get us what we wanted and had us back on the road before noon , driving our new purchasenhome! We are even talking about trading in the seconded car there... read more
Business response:
Thank you for making the drive out to us and for your great review.
What a great experience! I had been to four or five other places and stopped at Country Hyundai on my way home and I wish I had just gone there first. Scott was a wonderful guy, so helpful and nice. He got me into a great SUV that I thought I would never be able to have. Their service is fast and fun! You dont feel like you are being hounded and they never pressure you to buy something you really dont want. They work with what you can afford and are very good about staying in your limits. So thank you Scott!!! And thank you ... read more
Business response:
Thanks for your great review, hopefully because of it, others will stop here first instead of travelling all over.
GREAT sales person. We didn't feel like we were buying a car!! We felt like we were on a shopping spree with a friend. Thank you Ashley!! She was very knowledgable about the car we purchased and provided us great service from start to finish!! I will be bavck to purchase another one!
Business response:
WOW! Thank you for taking time out of your busy day and writing such a great review. Ashley does have a way of making car shopping fun.
Frequently asked questions about Country Hyundai
How is Country Hyundai rated?
Country Hyundai has a 4.4 star rating with 3,015 reviews.
When is Country Hyundai open?
Country Hyundai is closed now. It will open at 9:00 a.m.