Mercedes-Benz of Grapevine

123456 

on DealerRater

a year ago

I had the pleasure of working with Basel Abbas at Mercedes-Benz of Grapevine, and I couldn't be more impressed! From the moment we met, Basel was polite, professional, and genuinely attentive to everything we discussed. He made sure to listen carefully to our needs without any high-pressure sales tactics, which I truly appreciated. What stood out most was his respect for my time—he made the entire process smooth and efficient, ensuring every detail was taken care of. If you're looking for an outstanding experience with a sal... read more

Khaled O 

on DealerRater

a year ago

Outstanding customer service which great attention. Beaux And Khal went above and beyond to make sure I feel home and get a great deal. Could not have a a better service. 

dmnieto15 

on DealerRater

a year ago

Highly recommend. Everyone there is very friendly and you can tell they truly have a customer-service centered culture. The process of the actual purchase was streamline and efficient. I particularly love the concept of working with one point of contact throughout the entire purchase. Streamline and efficient. Val was exceptional, knowledgeable, an excellent listener, and never once did I feel pressured in one way or another, I highly recommend working with her. 

TJE 

on DealerRater

a year ago

I had an incredible experience purchasing my new car with the help of Marco Lopez and Ricky Williams. From the moment I arrived, both Marco and Ricky went above and beyond to make sure I found the perfect car for my needs. They listened to exactly what I wanted, answered all my questions, and made the entire buying process smooth and stress-free. Their professionalism, patience, and attention to detail were unmatched. They truly made this a great experience, and I couldn’t be happier with my purchase. They are exceptional. T... read more

Noellebui 

on DealerRater

a year ago

Marco exceeded my expectations when I purchased my brand new Mercedes. From start to finish, his professionalism, attention to detail, and genuine care made the experience exceptional. He went above and beyond to ensure everything went smoothly, and his knowledge about the car and its features made me feel confident and well-informed. Marco truly made the whole process memorable and enjoyable. I couldn’t be happier with my new Mercedes and the outstanding service Marco provided! 

kim.harry 

on DealerRater

a year ago

Tom made a purchase experience very pleasant and worked with our family to make a process as quick as possible. When I also noticed that the car had a thing to be fixed after the purchase, he scheduled an appointment to get it resolved right away. Overall, good experience! 

amberrtucker 

on DealerRater

a year ago

Basel was amazing, he was attentive and professional from start to finish, not your average salesman! He wasn’t pushy and just down to earth and you don’t get that type of service in this industry now days. We’ll definitely return and recommend to others. 

Fields Family 

on DealerRater

a year ago

The great amount appreciation my wife and I have for Mr. Basel Abbas . He is the best salesman I have had in my years of buying vehicles. Friendly, kind and most of all knowledgeable. We were in good hands when we came in looking for a vehicle. From the bottom of our heart we thank you! 

TomBoyDFW 

on DealerRater

a year ago

This is for MB of Grapevine (Avondale) Service: I have been going to this dealership since it was originally built new. I've had my E63's, C300, CL55 and now my 2015 G550 serviced there. Sure... if I went to an indy shop, I could likely save a few dollars... But, it would: A: Cost me more time to go there, this is a close/convenient location. B: They may have to order parts, this dealer keeps a lot in-stock, so time is an issue as well - may take longer overall. C: I am confident in OEM MB USA Parts and Service D: They have ... read more