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347 King St, Northampton, MA, 01060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
We recently purchased a new Hyundai and would like to commend three employees: Bill McHugh, Jasmine Carmenatty, and Christopher Schultz. They made our experience at the dealership very pleasant and easy! They understand and are committed to customer service; A huge thumbs up to this team! Thank you so much, Michael and Laurie O'Shepa
Business response:
Thank you for this awesome feedback! we are very excited to hear that you a great experience here at country Hyundai we consider our customer as family ! we hope to see you back for your first vehicle service. Congratulations on your new car!
Sad they are not up front with you at all. I was totally upfront and was told by Jason that they promise no issues well what a waste of time. Plus now I emailed sales manager and owner haven't heard from either. Just don't get it. Like I said at beginning of review will also end it. SAD
I recently had an issue with my car and it was very difficult to access the solution to the problem. Stephen from the service department provided EXCELLENT customer service, great follow through, and went above and beyond to help resolve the problem with my car. The issue has since been resolved and it couldn’t of happened without the excellent customer service and professionalism from Stephen.
Business response:
Thank you for taking the time out to provide us with your feedback! I am so glad to hear we were able to resolve the issue with your vehicle. Thank you for the kind words about our service advisor Stephen. We Hope to see you back for your next service visit!.
After looking at other places all day, our salesman Rodd listened to what I wanted and price. Showed us one vehicle and I bought it. The mileage, condition, and the warranty spoke for itself. Jasmine gave a quick tutorial before I left to go over the features in the vehicle and set my first appointment for an oil change. Everyone was so friendly and accommodating. Thank you. Love my Sante Fe.
Business response:
We're glad to hear that you were very satisfied with our services. Thank you for working with us at Country Hyundai, and we hope you have a great day. Congrats on your new Santa Fe
I purchased a vehicle from the dealership in August. During signing it was noted two small scratches were to be fixed by the dealership. Tim was supposed to call me and make an appointment with the body shop. That never happened. In November I brought it in for service and spoke with him once again. He said he would get back to me. He left one message with no follow up or appointment made. No return calls. I finally walked in the dealership in December and spoke with the sales manger, Frank. Tim called me back the following ... read more
Bought a used vehicle the outside was full of buff marks and scratches asked them to fix them before I took delivery they basically covered it up with swirl remover and wax until the first time I took it to touch less car wash and it looks worse then before and no response back to messages left
Business response:
Thank you for your feedback, Please reach me at 413-341-1931at your earliest convenience so we can speak about your concerns and find a resolution for you as soon as possible. I look forward to hearing from you soon.
Bill McHugh the great person behind my Sta. Fe, excellent choice. Knows the best for me. Country Hyundai, the best dealership. This is our fifth
I have had pleasant experiences with everyone on staff in all departments. There is an air of friendliness and professionalism throughout this organization and a family feel that I appreciate.
Customer service is friendly, the waiting area is clean and felt safe, and the work gets done quickly. I had a car wash requested as part of my service, but it looked like someone just sprayed the top of the car with a hose... The sides and back of the car were just as dirty as when I arrived. I called to mention this 10 minutes after I left and the woman who answered the phone after about 30 seconds of ringing sounded very annoyed to be answering the phone. She told me she would pass on my feedback and hung up on me.
Country Hyundai has a 4.4 star rating with 3,015 reviews.
Country Hyundai is open now. It will close at 3:00 p.m.