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Grubbs Acura of Tulsa
- Car Dealers
- Tulsa, OK
About this business
Location details
4905 S Memorial Dr, Tulsa, OK, 74145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Over two hours for an oil change, then was presented with additional charges for a new air filter, cabin air filter and fuel injection cleaning. None of which was necessary and was declined. I'll be very hesitant to return and certainly will not let my wife take her car there without me.
Business response:
Hello, it's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to our Customer Service Team, please call at 817-809-8514 when you have a chance. Thank you, and we look forward to hearing from you.
Worst car buying experience EVER! Joyce, our sales person, lied to us about several things! Even changed the price that we had a written agreement to. Promised 2 key fobs and failed to follow through. Even spoke to the GM, Al Lewis, and he would not stand by what we were told in writing. We will NEVER buy here again. We would not recommend this shady dealership to anyone. Buyer beware.
Business response:
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to address your concerns. Please reach out to our Customer Service Team, Please Call 817-809-8514 when you have a chance. Thank you, and we look forward to hearing from you.
My car was there for two hours just to get an oil change. They also left my car running in accessory mode and drained my battery and had to jump start it. When they brought it to me, my dash board was lit up with warning lights and nobody even noticed. It was then they admitted my battery died, hence all the warning lights on my dash. Very frustrating.
Business response:
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at 817-809-8514 when you have a chance. Thank you, and we look forward to hearing from you.
All was well according to the legal letter but when I picked up the car it had a gouge in the windshield at eye level after being told the car was "perfect", which they "filled" but it's still there. Also, the car tires were out of balance and I will have to take care of that now that I own it.
Business response:
Hi Shaun, thank you for taking the time to leave us feedback about your experience with us. Please reach out to Contact our Customer Service Team, Please Call 817-809-8514 so we may assist you in moving forward towards a resolution.
Oil change and tire rotation. I can't ever get a hold of anyone. I'm always told to leave a message and that someone will call me back. They never, ever do. Horrible service. Lazy service department. Sadly, I won't be buying my next Acura from them.
Advertised price was not honored.
Business response:
Hi, we regret to hear that you had this experience with us. Please reach out to our Customer Service Team at 817-809-8514 so we may assist you in moving forward towards a resolution.
Poor customer service with lack of care of issues going on with vehicle. Very frustrating experience.
Business response:
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please contact our Customer Service Team, Please Call 817-809-8514 at your earliest convenience to discuss how we can turn this experience into a positive one.
No part available. Followed up after two weeks-no part. Two more weeks, no contact. Lousy service.
Business response:
Hi, we regret to hear that you had this experience with us. Please reach out to our Customer Service Team at 817-809-8514 when you can so we can address this situation directly. Thank you and have a great day.
Always great service just their shop prices have increased almost tripled in cost
Business response:
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Frequently asked questions about Grubbs Acura of Tulsa
How is Grubbs Acura of Tulsa rated?
Grubbs Acura of Tulsa has a 4.2 star rating with 1,516 reviews.
When is Grubbs Acura of Tulsa open?
Grubbs Acura of Tulsa is open now. It will close at 8:00 p.m.