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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I visited Mercedes Benz of Boston yesterday and the attentiveness of all the staff was excellent. Dana and Ricardo were particularly helpful and thorough.. Thanks to all!
Business response:
Thank you for your 5-stars! We're so happy that Dana and Ricardo worked hard during your recent appointment! We appreciate your review, and look forward to working with you next time!
Michale is really helpful. The mechanic are highly efficient and professional. They fix my sensor quicker than they told me.
Business response:
Hi Ali, thank you for taking the time to share your experience working with Michael and our service team at Mercedes-Benz of Boston! We look forward to seeing you next time!
Agent Patrick was abrupt and not interested to provide details. His colleagues were much nicer when they assisted him
Business response:
We're disappointed to hear about this and assure you that we take feedback seriously. We'll present this to our team and encourage you to reach out if you have additional information to help resolve these concerns. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
No Star! I bought a brand new GLE 350 here last No Star! I bought a brand new GLE 350 here last September. Two weeks ago, the right front window can not closed at all, and the heating system didn't work properly(big noise). Bad? not the worst, They damage my left front door, it's leaking air in now! ouch? no, it's not the worst part, they claimed it's not them caused this damage, it's because of someone tried to get into my car! The funniest part is after I requested to investigate the camera there, they send me a download v... read more
Business response:
Hello Vivian, It should be noted that while we do not believe that the damage happened here, but through an attempted theft, I am sorry that this entire situation happened. As you are aware, we have agreed to make the repairs as you requested at no charge to you.
Eric is a pleasure to work with, he gladly answered all of my questions, never put any pressure on me when I needed a few days to think about my purchase and always seemed to be on the same page as me. He knows the cars inside and out and had my best interests in mind. I will say, his pricing was slightly higher than some of the competition but his white glove service, quick turn around time and care makes it worth the extra few dollars.
Business response:
Thank you for taking the time to leave Eric and the Mercedes-Benz of Boston team such a wonderful review! We understand that a car is a major purchase, and we appreciate you taking the extra time to make sure it felt right! We hope you love your new ride and look forward to seeing you again!
I just had my car detailed at Mercedes-Benz of Boston. They have been servicing it for 19 years now and I love how knowledgable and caring they are. I think they love my car as much as I do! I can't say enough good things about service rep Patrick Titshaw. He is smart, reliable and a trusted partner when it comes to taking care of my car.
Business response:
Thank you for leaving Mercedes-Benz of Boston such a delightful five-star review! We're so happy to hear the team has made this such a memorable experience!
Great service experience. Good scheduling and follow up. Documentation was very comprehensive. Pricing was appropriate.
Business response:
We appreciate your kind words, Kevin! We're happy to hear the Mercedes-Benz of Boston team provided such excellent care! Thank you for coming to see us!
I can always rely on Mercedes of BostonFor being there I can always rely on Mercedes of Boston For being there for me at all times
Business response:
Thank you for your confidence in the Mercedes-Benz of Boston team! We're honored to receive your support and look forward to seeing you next time!
Very attentive and kept me informed. I have always had a good experience with the dealership
Business response:
Hi Pam, thank you for your 5-stars! We appreciate your business! -Mercedes-Benz of Boston
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,411 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is closed now. It will open at 9:00 a.m.