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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
All issues that were discussed were taken care of in minimal time. This has been my experience in the past. And automobile was returned spotless
Business response:
Mercedes-Benz of Boston 5 out of 5 Stars Jul 29, 2021 Phillip "All issues that were discussed were taken care of in..." All issues that were discussed were taken care of in minimal time. This has been my experience in the past. And automobile was returned spotless
Customer service average Had to go back 2 timesFirst Customer service average Had to go back 2 times First was told car would take a couple hours Then it would be ready at 5 I went at 5 and was told car would be ready only next day , could if called me and say the car was not ready instead of me going back and wait there.. Not even an apology when I got there … Mr Berisha was great.. I texted him and got me an uber And had the car ready by 6:15…
Business response:
We appreciate the honest review, Louis. We're sorry to hear about this and we encourage you to reach out to us if you'd like to discuss these concerns further. We look forward to providing a five-star experience next time. Thank you, Mercedes-Benz of Boston
Excellent expert service. Maintenance completed in a reasonable amount of time. The only service department that has done work on this car and it looks and runs like brand new.
Business response:
We appreciate the kind review and five-star rating! It means a lot that you trust your vehicle with us to help keep it running like new! Thank you for being a Mercedes-Benz of Boston customer!
I just purchased a new car from Jhonathan Linares, both he and Dana LoNano we extremely helpful throughout the process. Test drove on Saturday picked up on Wednesday.... Love my Mercedes GLC 300
Business response:
Thank you for taking the time to review your recent experience with us, Denise! We're so happy to hear that you're loving your new Mercedes-Benz GLC 300! Take care and please don't hesitate to reach out if there's anything else we can do for you!
Efficient, on time, perfection, polite, best dealer around, and jimmy is the best service rep ever. Also the valet service and Ron that drops off a loaner and then brings my car back, a perfect gentleman.
Business response:
Thank you for these kind comments - we can't wait to share them with Jimmy, Ron and the rest of the team! Your business is greatly appreciated by all of us here at Mercedes-Benz of Boston and we look forward to your next visit!
Rob Tinkham provided, as usual, flawless service in delivering my new car. He is knowledgeable, efficient, and doesn't miss any key details. First class
Business response:
Thank you for your fantastic review of your experience working with Rob at Mercedes-Benz of Boston! We appreciate you as a customer, and hope to provide this level of service to everyone!
Excellent service no complaints at all. Service is great. The people are very courteous and helpful. Service did a great job cleaning my vehicle I give a 5 star rating
Business response:
Our team will be so glad to hear they've made this a great experience for you! Thank you for being a Mercedes-Benz of Boston customer! See you next time!
It's NICE to know you can depend on great service for your Mercedes in these trying times you can count on them at home or at Mercedes Benz dealership .
Business response:
This review is so great to read! Thank you for taking the time to leave us your kind words and five-star rating! We look forward to seeing you at your next service visit! - Mercedes-Benz of Boston
I just purchased my first car in nearly a decade, as well as my very first Mercedes and my experiance at Mercedes Benz of Boston was exceptional. I had the pleasure of working with Manny, and he was fantastic. I feel lucky to have walked in on the day that I did bc my experiance was just so seamless, and I am so happy with my 2021 GLE!
Business response:
Welcome to the Mercedes family! We are so happy you got the chance to work with Manny on the purchase of your 2021 GLE. Thank you for your awesome review and for choosing Mercedes-Benz of Boston!
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,179 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is closed now. It will open on Monday at 9:00 a.m.