Mercedes-Benz of Boston

bostonmadman 

on DealerRater

21 years ago

When I went to buy my car, this people were overly friendly. However, when I have to bring my car for service, it is nightmare. The service department people are so uneducated and rude. They act as if you are asking them a favor. They are so low class and unfriendly, with few exceptions. I have my car in for service at least once a month. They never fix the problem properly and they take forever. They fixed a part for me and they never even asked me if the price was okay with me. I had no other option but to pay. The worst p... read more

doochan 

on DealerRater

21 years ago

I found literally tens of dealers around Boston Area to get my Audi A6 2.7T, this place is the place to go!! Al Henriques is a very friendly, honest, negotiable, reasonable, helpful, knowledgeable dealer, who knew his cars inside and out, and he even picked me up at my place to go to the Herb Chambers-Benz place not just once but 3 times!!! (1 for test drive, 2 for paper work, and 3 for picking up the car) He called the original AUDI dealershop to make sure the car had no problem and showed me evidence. As for the price of ... read more

doochan 

on DealerRater

21 years ago

I found literally tens of dealers around Boston Area to get my Audi A6 2.7T, this place is the place to go!! Al Henriques is a very friendly, honest, negotiable, reasonable, helpful, knowledgeable dealer, who knew his cars inside and out, and he even picked me up at my place to go to the Herb Chambers-Benz place not just once but 3 times!!! (1 for test drive, 2 for paper work, and 3 for picking up the car) He called the original AUDI dealershop to make sure the car had no problem and showed me evidence. As for the price of ... read more

ktlimq 

on DealerRater

22 years ago

Bill's attitude: "You(customer) are a fool, I know cars very well." He did not respond to my call for a couple of days. He had the tech do job I did not want. During the discussion about that matter he was very agressive, and he insisted that I was lying though I was not. He never said sorry. He maintained impolite, look-down-upon kind of attitude. Only 2 hours plus a little job was done during 4 days. Bill seems have a tendency to become aggressive and to believe that customers are fool and are lying while he himself know... read more

ta200265 

on DealerRater

2 months ago

I spent hours working with this dealership to buy a vehicle, keeping my financing options open until the final stages. The moment it became clear that I intended to use my own pre-approved financing rather than their in-house options, the vehicle suddenly became "sold" and unavailable.This is a classic bait-and-switch tactic designed to force buyers into high-interest dealer markup financing. They wasted my entire day, showed zero respect for my time, and used dishonest inventory claims to back out of a deal when they realiz... read more

despot_away_0o 

on DealerRater

2 years ago

Great service at Herb Chambers but holy moly! ! It was very expensive $$$$. Went in for a check up on my car and $5,000 later got my car back. Seems like a rip off honestly 

karen_strawbridge 

on DealerRater

2 years ago

Jimmy was great although their reports on the work they was not complete which he had to print for me at my request. He state that Mercedes dose not print out reports anymore. Which I find deficient on their part. When one pay $1400 plus and does not get a detailed report on the work they performed and the condition of the inspected products we feel cheated. Be clear and upfront what you inspected and the condition of each inspection and what you paid for, tires, battery etc, etc,. As far their service and attentive it was g... read more

russellbhigley 

on DealerRater

2 years ago

The bill states that the car was washed and the front interior was vacuumed. Neither was done. The engine cover had finger prints all over the front and sides. Had a clean them off, 

GeeBee 

on DealerRater

4 years ago

Erika was horrible - did not aknowledge me. I had to wait a while to finally find someone to address my concern eventhough I actually had booked an appointment with Erika!