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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst Experience Do not go here! I was interested in leasing a new Gla250. The sales rep did call me back; the finance manager Chris, never did. Bad experience. I purchased a Mercedes elsewhere. They don't care about repeat business.
Business response:
I apologize that your experience with us was not better. If there is anything we can assist you with in future we would love the chance to earn back your business. Thank you, Jeff Davis, General Manager.
Absolutely the Worst Customer Service!! I cannot express how awful this dealership is with it's customers! From our sales associate to finance, we cannot be more disappointed. We leased a 2016 C300 and traded in our Saab back in December 2015. When we went to drive our newly 1 time cash pay leased vehicle, we realized the sales associate, Jerry put our old unregistered plates from our former vehicle on the car. We ended up leaving on Christmas eve without our car but instead a loaner car during xmas week when we wanted to be... read more
Business response:
I am very sorry for the mistakes that our dealership made. We have some great employees here and unfortunately, mistakes were made in your case that should not have happened. I'm glad you are happy with your vehicle and experience at Lynnfield as they too have some great employees. Thank you, Jeff Davis, General Manager.
Disgusting Dana was very upprofessional and was unwilling to help at all, this place including her is like being in high school drama, you may speak to your friends way but not customers. Never going to Herb chambers again.
Business response:
I apologize that you are unhappy with the way you were treated by my team. We work very hard to provide our customers with excellent customer service and I am sorry we failed to do so with you. I would love to speak with you more on this matter if you would like to email me -Jdavis@herbchambers.com. Thank you, and I look forward to hearing from you- Jeff Davis, General Manager
I have written four times and it won’t let me continue so sorry liked the young man but this is a burden
Business response:
Thank you for taking the time to leave us a review. We apologize for any frustration and hope we can be of service to you again in the future.
My baby AMG C-43 bought from this location.It was my dream car and salesmen makes my dream comes true .I am truly great full
Business response:
Tabish, We're so happy our team could help you find your dream car! Thank you for leaving us this great five-star rating and for choosing us! We hope you have many great adventures in your new ride! - Mercedes-Benz of Boston
I Have purchased three cars through this dealership and I find them exceptional. Pleasant People to work with. Thanks I I i I i I
Business response:
Thank you for your loyal business with us at Mercedes-Benz of Boston, Lynda! We're so glad to have you as a customer and look forward to your next visit!
I purchhased a preowned 2019 Porsche Targa 4S for Mercedes Benz of Boston, part of the Herb Chambers group. While my initial experience was exceptional, the follow up and follow thru is appalling. Rob Tinkham, salesperson was very helpful. I purchased my car, sight unseen, as travel from Florida to Boston would be very challenging due to Coronavirus. I did review the vehicle via Facetime and requested that Rob, who has owned many Porsches, go over the car with a fine "toothcomb," which he indicated that he would and subseque... read more
Business response:
Thank you for providing us with your feedback. We strive to meet the expectations of all of our guests. We are disappointed to know that we were not able to achieve that goal while working with you. Purchasing vehicles out of state does build in additional layers of difficulty which can make meeting expectations more difficult. We continue to grow and learn from the experiences we have and will take this opportunity to do the same here. Unfortunately, we cannot provide further compensation to that which has already been sent... read more
Handicap Accessible Vans Within the last few years it appears that Mercedes has attempted to produce an affordable wheelchair accessible van. I found the sales literature provided was inadequate in my search. Your Metris literature was aimed primarily at cargo vehicle customers. You need proper literature specificity highlighting wheelchair access conversion. Don’t be afraid to provide approximate costs of conversion to comply with state passenger safety guidelines. My salesperson did his best, but in the end I had to resear... read more
Great until the last part My wife bought a new car from this dealership. We picked it up today after a single previous visit. I spoke on the phone with Margaret and she was awesome, very upfront and honest. When we came in our sales person was Max and he was also great, upfront, concise and efficient. We ended up buying the car and arranged to come in to drop off the trade and pick up the new car. When we came to pick up the new car we went through the new owner education with Fred, this is the part that prompted me to write... read more
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,412 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.