Mercedes-Benz of Boston

moughal 

on DealerRater

10 years ago

needed radiator replaced, waited 6 hours and not replaced Needed radiator replaced on my GL450 Dropped it off at the service center in the morning at approx 9 am and they told me it would take 2-3 hours which was not an issue. While vehicle was there told them to also do a B Service told them I would be back around 3 pm which they told me was not an issue Also told them if there are any issues with fixing the vehicle then they should call me. I usually also go to this dealer for my vehicle service, I use my vehicle for busin... read more

Kris R is a bad person 

on DealerRater

10 years ago

Do not deal with Kris Ricupero Kris was rude and potentially deceiving. He said I could not get the 1.99% financing rate which I had been talking to the salesperson all along about. I said I am not going to buy a car unless it is 1.99%, he then stood up and said "well I guess you are not going to buy a car today" in a very dismissive tone. The sales person called back a half hour later and said they had looked at the DCU website and that I could get the 1.99% rate. Jasper Abreu (Sales) and Jeff Tucker (Finance) were great. 

gaklbet 

on DealerRater

12 years ago

Tarnished Three Pointed Star Experience When I purchased a Certified Pre Owned C 300 Mercedes through Thanh Nguyen, I was told it was a "one owner" vehicle. I test drove the car and found it was very clean but felt a vibration in the suspension or wheels. Thanh said they would take care of that issue before I took delivery. I purchased the car and traded my current vehicle in. After two weeks of ownership, the vibration I felt initially was worse. I brought the car in for service and when I picked the car up the next day, fo... read more