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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
As always, excellent customer service. Have been buying cars from them for many years, and always satisfied.
Business response:
We're thrilled that you've continued to trust Mercedes-Benz of Boston with your car-buying needs! We appreciate your business and look forward to assisting you again next time!
Jimmie and crew have been consistently fantastic to work with. Prompt, professional, frlendly, and inn my experience have gone out of their way to accommodate / problem solve to make clients happy. Seems a culture there - the guys in thr loaner office, women at front desk, even a Mechanic walking across the garage looked me in the eye to say hello and to have a good day. The entire place is spotless, comfortable and spacious. I am also in the high-end customer service/sales industry and have a very high bar for what exceptio... read more
Business response:
We're happy to hear about your consistently fantastic experiences working with Jimmie and our crew at Mercedes-Benz of Boston! It's wonderful to know that you hold us to such a high standard in customer service, and we appreciate your recommendation. Thank you for choosing us!
Dealership is great up until they have your money. After that, all down hill. They do not deliver on promised time frames. They make false statements to get you back in then offer their “apologies” when you call them on it. Incredibly inconvenient location and they do nothing to help make up for that.
Business response:
I'm sorry to hear that you had an unpleasant experience with us. Customer satisfaction is our top priority and it's disappointing that we missed the mark here. I'd like to learn more about what happened and see what we can do moving forward to ensure that you receive the service that you expected from us. Please give me a call at your convenience, Jeff Davis - General Manager - jeff@herbchambers.com
Always pleasure to deal with professional services. Employees of Herb Chambers are on top of the things and on time! Erica is number 1 by listening, understanding and following the guests. Thanks for everything!!!
Business response:
Thank you for the wonderful feedback about Erica & the team here at Mercedes-Benz of Boston! We're honored to receive your support and look forward to seeing you next time!
As usual, service was great as the dealership was able to identify issues and fix my car on a timely basis.
Business response:
We're thrilled we could take care of your vehicle! Your continued support is greatly appreciated by all of us here at Mercedes-Benz of Boston and we look forward to serving you again next time!
Working with Eric was a really good experience, great service, really helpful, friendly. he is the guy to go see if need to buy a car.
Business response:
We're thrilled to hear that you had a fantastic experience working with Eric here at Mercedes-Benz of Boston. He is always eager to go the extra mile for our customers. Thanks for choosing us as your trusted dealership for your car needs!
We had an awesome experience. Andy Espinosa couldn't have been more professional and attentive to our needs. Kept us informed of every part of the process when buying our new car. He was very knowledgeable about all questions we asked and anticipated our needs. Andy made this a great car buying experience.
Business response:
We're thrilled to hear that Andy provided an awesome and attentive car-buying experience! Thank you for choosing Mercedes-Benz of Boston and we hope you enjoy driving your new car!
Rob's expertise in the sales process made the purchase and delivery of our new car a seamless and stress free experience. He answered every question we had and saw to the quick resolution of some minor but inevitable issues. Overall a very professional and genuinely involved salesperson
Business response:
Rob is a true professional and we're thrilled you had such a seamless and stress-free car-buying experience with him at Mercedes-Benz of Boston. Thank you for taking the time to share your feedback with us!
Just great, Patrick was terrific. Good service, pleasant surroundings, good internet connectivity, and Patrick found a warranty that needed replacement.
Business response:
Thank you for the fantastic feedback! We're happy to hear you enjoyed your visit with Patrick & the team here at Mercedes-Benz of Boston and we hope to see you again in the future. Take care!
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,411 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.