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Mercedes-Benz of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
1300 Texan Trail, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We had an excellent purchasing experience with Phillip and Chris the sales manager. We also appreciated the time the Roc and Scoot the General Manager took to assist us while Phillip was out that evening.
Purchased a new GLE 350 from Russ Amsden and Matt McPherson. Matt and Russ we’re outstanding in the whole process. They deserved to be praised and recognized. This purchase was the easiest and smoothest purchase of a vehicle in my life. I am a life long customer now. Thank You Matt and Russ.
Phillip EDWARDS or salesmen was great. We already told him we are bringing my mother in law in the spring. Everyone was pleasant. This car was for my wife I may get one for myself too. I liked how they went and got a SUV based on what we asked for.
Five stars for both Rodney Lockett and Mara. Rodney and Mara made our internet purchase experience a great one. We would do it again the next time.
Above and Beyond Mr. Russ Amsden and the team at Park Place Motorcars of Grapevine went above and beyond to ensure that my needs were met. Russ was knowledgeable, professional, courteous, and thorough. He worked with me to narrow down my list of vehicle choices. And he also explained in detail, the features and their benefits. If I could give more stars I would!
Great experience I found Dextral Harris and the Park Place team to be exceptional - very knowledgeable, professional and easy to work with! He made the car buying experience a fun and enjoyable experience.
They must really be rich here I think this is a real dealership, but I kind of felt like I was caught up in a Saturday Night Live skit, so maybe not. In any event, I tried to buy a used Smart car there yesterday and trade in my Jeep. The Smart car was a "lot rock" that they've had forever. In fact, it had been there for so long that the salesman (oops - "salesperson" - sorry) told me they were going to ship it to auction the next day if they didn't sell it. I then made a fair offer, but they didn't even counter and we were n... read more
Business response:
Hello! I do apologize that we couldn't come together on this particular vehicle. We will discuss this experience with our team so we can identify ways to improve our communication moving forward. I wish you the best of luck as you search for your vehicle and hope that should there be an opportunity in the future, that we can earn your trust back! Thank you!
We went to park place grapevine asking about the s560 and we had a bad experience borderline rude with their sales person. I called the manager “Sean” to tell him about this experience and how it was not expected to be treated that way and it will be bad for them to get another one star review and here is the shock. He told me that park place has earned its reputation in customer service and the review is not worth it. I am not sure how to respond to that other than posting a 1 Star review even if it will not effect anything... read more
Business response:
Hello! I am sorry that our actions were not received in a positive light and that your experience fell short. I assure you that Sean and our management are sincere in their words about Park Place valuing their clients and their feedback, negative or positive. We are dedicated to putting our clients first and if we do misstep, take it very seriously to improve their experiences moving forward. Should you decide to give us a chance to earn your trust back in the future, please reach out to Sean directly at shayes@parkplace.com... read more
Worst customer service Carolyn ya the service department will put you on hold every time you call and never answer again. No matter how many times you call back she will leave you on hold and forcing you to drive to the store.
Business response:
Hello! I certainly apologize for the inconvenience on the phone and would love to work with our team towards a resolution so we can improve the experience. If you could send me your full name and phone number used to call our team to social@parkplace.com, we can investigate internally with our Client Care team. Thank you!
Frequently asked questions about Mercedes-Benz of Grapevine
How is Mercedes-Benz of Grapevine rated?
Mercedes-Benz of Grapevine has a 4.7 star rating with 6,252 reviews.
When is Mercedes-Benz of Grapevine open?
Mercedes-Benz of Grapevine is closed now. It will open tomorrow at 8:30 a.m.