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Mercedes-Benz of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
1300 Texan Trail, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Just $how me the money!!! Purchased a 2015 E 400 coupe in November 2015. After I took it home I noticed a ticking sound in the front right wheel. Three days later I wanted to return the car and purchase a new vehicle. Scott and his manger would not allow me to return the vehicle. Scott said he wanted me to have the car with the "red" interior. Spoke to his manger and he to did nothing. Mercedes has a policy that allows you to return the car so long as its within 7 days and under 500 miles. I met both criteria and was not all... read more
Business response:
Hello, Thank you for bringing this to our attention. After speaking with the dealership team, we’ve learned that your vehicle was brought in for service 5 times. The first service visit was for a suspension issue, which was repaired. The second visit was for a squeak in the seat, which could not be replicated by the service team. The third and fourth visits were for normal vehicle service, and your most recent visit was for a scratch, which was also repaired. You did not indicate that you were in any way unhappy with your ve... read more
Oil nut or something was not tightened after oil chnage Have bought 3 cars totaling $120k and have had them services there as well. Today, I found that the entire oil was leaking due to a drain plug or something not tightened properly. Oil was lies king while my wife drove it and while it was parked. Waiting for a tow truck to take it back to see how much damage is done to the engine. Very disappointed and will probably have to go to fret lengths to get this corrected.
Business response:
Hello, Thank you for bringing this issue to our attention. After speaking with the dealership team, we’ve learned that they already contacted you and cleaned your vehicle. We sincerely apologize for the leak, but we are pleased to hear that your situation was resolved and your wife picked up your vehicle on Monday. Please let us know if there is anything further we can do to help you.
Warranty not honored I had a very frustrating experience and I will go to great length to avoid this dealer in the future. I brought my Mercedes Sprinter RV in to have the A/C system checked. Sure enough they found that the system was 0.5lbs low in refrigerant. Unfortunately, I had to pay for this repair as it cannot be covered by the manufacturers warranty as this is a "conversion van". However, checking the MB warranty guide it mentions that only items added or changed will not be covered. One would think that the standard... read more
Business response:
Edgar, We understand your frustrations and appreciate you bringing this to our attention. Per Mercedes-Benz guidelines, your A/C unit is not covered under warranty due to the fact that it was modified by another firm after your initial purchase and now contains aftermarket parts. Our dealership team is still working on a resolution to your issue, and we appreciate you giving us another chance to make things right.
NO GO Do NOT purchase your car from this place!!!! And NEVER EVER get your car worked on at the body shop!!!!!!!!! Worst experience of my life. I was in a small wreck March 30th. I sent my Benz to Park Place Mercedes in Grapevine, BIG MISTAKE!! It is now almost 2 months later and my vehicle is not finished or even started to be worked on. The damages were very minimal. I got the run around from the estimator. She said that there was a dispute on parts between them and the insurance, not true. She said that they were waiting ... read more
Business response:
Justin, We understand your concerns and agree that this is an unfortunate situation. We received your authorization on 4/7 to complete the repairs, and submitted our supplement on 5/3. We do apologize for the delay on our end in getting the supplement submitted. Your insurance company wished to use aftermarket/counterfeit parts, which you did not want to use. We have manufacturer parts approved at this time. We’ve learned that Mark Waugh has reached out to you to discuss the issue, and he is currently working with Enterprise... read more
Worst experience ever! Bought a used car at night, when we got it home we found out it was not the model listed on the window sticker. It was missing several features they typed out saying it had. We had to bring it back where one of the used car managers told us this happens, they take the customers word on the model when they trade in a car. ( I thought they would be experts.). The manager also apologized since they let a car through that was in a wreck. We freaked out, he left can came back saying he was sorry that was a ... read more
Business response:
We would like to sincerely apologize for the unfortunate misunderstanding you experienced. The trim we advertised in our listing was in fact listed in error. Additionally, our Pre-Owned Sales Manager, in a case of mistaken identity, believed that the vehicle you purchased had been in an accident once you returned to the dealership to point out the listing issue. After the sale, we agreed to pay for a few additional repairs at the Volvo store, at which time Volvo discovered that your vehicle had in fact been in an accident. W... read more
Condescending and Rude Let me preface this review by saying, I am a intelligent, highly educated, patient and sweet business woman. The salesman flat out lied about features on the vehicle to get me to come there. When asked about price, he refused to discuss it because I expressed the vehicle wasn't exactly what I was looking for. Once I convinced him to talk price, he flippantly offered $500 for the trade in, without even knowing or looking at what I drove and said he wouldn't negotiate the price of the new (used) car at a... read more
Business response:
Hello, While we are sorry to hear of your negative experience, you've indicated that you do not wish to speak to the dealership team further. We wish you the best.
Oil leak on my MB E320 cost me $4,000 On June 9th, 2014, I brought my 2008 Mercedes E320 Bluetec to Park Place in Grapevine to repair an oil-leak from the oil cooler. About a week after we got the car back from Park Place, we noticed the engine check light was lit. A scanner indicated code U0106, 'Lost communication with the glow plug module'. This came up for all 6 glow-plugs. I took the engine cover off and found that the ground wire of the glow-plug module was attached to the engine block, but the screw had not been tight... read more
Business response:
Hello, We apologize that the cost of the repair was more than you anticipated. The glow plug issue arose 4000 miles after the previous repairs we had made to your vehicle, which is why we could not provide the repairs for free. However, we would have been happy to assist you with the repair and get to the root of the issue. Additionally, a ground wire cannot cause an arch in wiring as it does not carry an electric current. We maintain that this is not what caused the glow plug issue to arise. However, we are happy to hear th... read more
ML 320CDI turbo service workmanship Once repaire is done customer have no way to know how all the parts were installed unless we have issue to work agin in same area, installation was discovered by another service center of faulty and bad workmanship dealer service person has straight refuse to take responsibility in 5 minutes, so I will never recommend anyone to have any service at Grapevine location.
Worst buying experience ever!!!! Salesman was not knowledgeable of the vehicle I purchased at all! He made the process seem really rushed and I felt like he was only concerned with selling the car. No regards or concerns for anything other than that. 1 week after purchasing the vehicle I had problems with my command screen. I called Lance Jenkins several times with no response until I contacted his supervisor. At that point he offered to come pick my vehicle up and bring me a service car and have my care checked. The arrange... read more
Frequently asked questions about Mercedes-Benz of Grapevine
How is Mercedes-Benz of Grapevine rated?
Mercedes-Benz of Grapevine has a 4.7 star rating with 6,252 reviews.
When is Mercedes-Benz of Grapevine open?
Mercedes-Benz of Grapevine is closed now. It will open tomorrow at 8:30 a.m.