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Mercedes-Benz of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
1300 Texan Trail, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Horrible Customer Service Absolute horrible customer service. They would not answer or return phone calls. Be prepared to be left out in the dark on what is going on with your vehicle. I allowed Park Place to proceed with my insurance claim repairs to replace my convertible soft top that was vandalized. At the time I felt that this was the best option although the cost was approximately 3 times that of an independent body shop and I did not want the car returned with wind noise or water leaks. The work took over 5 weeks to c... read more
Business response:
Hello and thank you for sharing your feedback with us regarding your experience. Upon receipt of your feedback in July, our team took notes of the matter to address moving forward. I completely understand your frustrations when it comes to any communication missteps that could have exacerbated the service experience, and want to extend my sincerest apologies. It is also my understanding that all repairs were communicated and approved. but if there is any other feedback you wish to share, I can be reached directly at social@p... read more
BAD BAD BAD This place is corrupt. We have 5 Mercedes in our family. There service department is rude obnoxious and lies and is very confrontational. My service adviser was Martin. Raul is in the body shop. They both lie. I took two Mercedes in to service a GL and a ML. Martin lied about the repairs and threatened to charge me if the rental was not returned by a particular time even if i was late by 15 minutes. I have texts from him proving that he dropped the ball. I spoke to his manger (female) and she basically told me I ... read more
Awful Experience The person did not take the time to listen. I was never given a second key, but I basically was told to prove it. She did not follow up until I called. The customer doesn't matter. You get an experience, but not one of excellence
Don’t waste your time I wouldn’t buy car mats from this dealership. Most arrogant sales organization that I have encountered. Go to MB of Plano and see the difference...
Business response:
Hello, Millerman! I want to apologize if you experienced any arrogance from our team. Would you mind providing us with a bit more information, including full name and phone number so that I can look further into the matter? I can be reached by email at social@parkplace.com or I can be reached via direct message on this platform. Thank you!
Body Shop Bought my car at Parkplace Grapevine and I give that experience 5 Stars! But when I was hit from behind and took it in for repair...... a completely different experience!! It has now been OVER 2 MONTHS and my car is still held hostage. Thus far, only 3 personal conversations with repair Liason. She blamed the other drivers insurance company...yes, service on both ends less then acceptable. The insurance company took care of their part but Parkplace continues to say one thing and do another. This has been and contin... read more
Negligent staff I have taken my E350 twice now. The first time was for knock sensors to be replaced ($2,000). When I picked up my vehicle I noticed a new door ding on the passenger side. Not what I'd expect from a service center that charges a premium price for their service. One year later the car is leaking oil and I take it to the dealership to get fixed ($3,000). It took a total of 2 weeks before my car was even ready for me to pick up. When I picked it up sure enough there was more damage to my vehicle. This time it's a... read more
Damaged my Car Make sure you do a thorough walk around your car when dropping and picking up your car. I got a 4 inch door ding on the passenger side which Mercedes grapevine dealership refused to take ownership for. The service guy did a full walk around even looked at my tires but claims my car was too dirty to see dings and it was not their fault. I wish I read this forum first and saw the awful reviews and history they have. My fault for trusting the park place brand and being too busy in life to check every detail I gue... read more
Horrible service after purchas Bought my car 6 weeks ago and still don't have my tags. I have left numerous messages with salesman Lance Jenkins and the assistant general manager, can't get to the general manager and no one will return my call. I live 4 hours away so can't just drive over to dealership!
Business response:
We apologize for any delays or miscommunication post purchase, and we thank you for taking the time to provide feedback. We have passed along your review to Lance, and your tags should be arriving shortly! Again, we are sorry for miscommunication and hope to have the future opportunity to provide you with the client experience you deserve!
Worst Car purchase experience I had contacted the sales person for detail information on the vehicle for purchase on a Saturday. On the following Monday, I contacted the Sales Person to let him know I wanted to purchase the vehicle but needed some clarifications. He responded that we had already gone over this and he was not going to go over it again. Despite, I proceeded to purchase the vehicle. Throughout the transaction, we shook hands with the sales person and his manager and agreed to how the transaction was to be handl... read more
Business response:
Hello, We understand your frustration that your recent Mercedes-Benz purchase did not work out as you'd expected. When you initially came into the dealership, you requested much more for the trade-ins of your 2010 Volvo and 2006 Lexus than what we offered. You then took the trades back and decided to have a wholesaler friend purchase the Mercedes-Benz vehicle in which you were interested in exchange for your trade vehicles. Although the salesperson made every effort to arrange the deal for you, the pre-owned director couldn’... read more
Frequently asked questions about Mercedes-Benz of Grapevine
How is Mercedes-Benz of Grapevine rated?
Mercedes-Benz of Grapevine has a 4.7 star rating with 6,252 reviews.
When is Mercedes-Benz of Grapevine open?
Mercedes-Benz of Grapevine is closed now. It will open tomorrow at 8:30 a.m.