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Mercedes-Benz of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
1300 Texan Trail, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service Light on ML 350 Service light came on my ML350 and I took it to an independent shop. They diagnosed the problem in 15 minutes and mentioned that since it was only produced just one time just clearing the error would most likely be sufficient (for now), but if thrown again then replacing the emission sensor for $500 to $600 could be done. They, also mentioned that it might be worth checking (with Mercedes) as it might be covered under warranty or recall, as it was a faulty emission error. I stopped by Grapevine Merced... read more
Business response:
Hello! I'm so sorry to hear that you felt our team was not inspiring trust in our diagnosis throughout our experience. We certainly intend for our clients to feel confident in there experience and your feedback is invaluable as we are always finding ways to improve moving forward. I do hope that if given the opportunity, that we can earn you and your families trust back in our services. Please feel free to reach out to me directly at social@parkplace.com with any further concerns or questions. Thank you for your feedback!
I was so excited to get a Mercedes, something I had wanted for years. When you buy a Mercedes, you expect the best service, to be treated amazingly and for everything to be smooth and great. NO that was UNFORTUNATELY not my experience at all! I am so disappointed in the entire Mercedes of Grapevine company. I purchased my SUV during Covid time and at that time there was a weird license plate shortage, so I knew that I was not going to get mine for awhile, that is what Scott Najjar told me. There were also little things here ... read more
Business response:
Hello. We apologize for the inconvenience that this has caused you and your husband. We have attempted to follow up again in hopes to assist you with improving your experience. If you would like to further follow up, please contact us at social@avondale.com.
This is the worst purchase of my life, i bought a car last year October and i have called Joe several times regarding my registration but till date nothing has been done. I have a car that i cannot drive because someone sold me a car that doesn't have a title can you imagine that. No one from this office has reached out to me on how to resolve this issue till this moment it like they do not care! Take your money some where else one the manager Sean Hayes even said i am not the only which means they have other customer going ... read more
Business response:
Hello! I am sorry to hear about this experience and apologize for the inconvenience from your purchase last October. I have reached out to the dealership to coordinate the delivery of your registration and hope you were able to receive the proper registration. Thank you again so much for your purchase towards the end of last year and we have a much better experience in the future.
The worst of all services I have ever received. Despite of them being a luxury service. They never return phone calls to let you know the status of your vehicle. I dropped off a car for service and had to call several times to get information on the status of my vehicle and the diagnosis issues. I was told you can email them and no sympathy on getting any of calls/email back. After 3 days of several follow-ups from me. I receive a quote for the price of the repair. THIS IS FAR THE WORTH SERVICE DEPARTMENT IN THE WORLD
Business response:
Hi, Rita! I am so sorry that you had a less than positive experience with us and I certainly apologize for not following through on our promise for consistent communication throughout your service experience. I want to mirror our Service Manager, Tony's sentiments in that we will work diligently to earn your trust back should we be given the chance to provide you with a service experience we pride ourselves in delivering. Thank you for your honest and transparent feedback, and we hope to see you again in the future with an i... read more
Park Place body shop.... brought my c300 4matic to body shop for accident related damage. It took a little over a month. When I received the car back could hear a noise when turning to the right....brought the car back to them it was then when they accused me of having an accident, the under carriage showed damage. Fast forward. The car had several breakdowns ... right axel assembly. ...the car was involved in an accident whereby an object feel off a truck, I rolled over it at high speeds because I was in moving traffic... o... read more
Your call are routed to a call center There is never a service advisor available. I left two messages and never received a call back. I went elsewhere to get my car serviced.
Business response:
Hi! I am so sorry to hear this. I contacted our team as soon as we received this review and Brittany, our Service Manager, would be more than happy to speak with you to see where we fell short and how we can earn your trust back moving forward. If you'd like to speak with her, please send your full name, phone number, and any details including who you were previously speaking with/trying to reach to social@parkplace.com.
Disappointing experience Very disappointed I had the worst experience at purchasing a used vehicle. I was excited to surprise my husband with a used truck for our Ranch. My husband and I had seen it about a little over a week ago. Since it was still there this past weekend I called Trevor Mills to tell him I would be in Monday to purchase it. I left a message, which he never returned. Called him back again, he said he hadn't check his messages I told him what I wanted to do and what I would be trading in, then texted him the... read more
Business response:
Hello! I'm sorry to hear that we couldn't come to an agreement on trade value and vehicle pricing when speaking with our manager for the unit you were interested in. I have taken note of your concerns in regards to communication, and I assure you that our management team works diligently to coach our teams to always find ways to improve client/member communication. Thank you for your feedback and we wish you the best of luck!
Rip off We have an 2018 AMG C63 with 2,600 miles. We took the car in for a nail in the tire that was under warranty repair. The service tech said we needed a front end alignment because of unusual wear. This dealer is not where we bought the car from, (Plano Benz) and I felt like I was getting the sales pitch because they weren’t making money on a warranty item...How on earth could we need a front end alignment when the car is hardly ever driven and has never bumped anything. Sure enough, get the car back and nothing wrong w... read more
Business response:
Thank you for sharing this experience with us; we will continue to work with our team address these concerns to avoid any miscommunication in the future. I am eager for an opportunity to earn your trust back in the future. Thank you for your feedback!
BEWARE! I have driven Mercedes Benz for 30 years. I don't know what happened to the service at this place but it is a zero. I give it NO stars! Check engine light came on my car. It took 3 return visits to get the job done in over a month's time. I would leave messages to check on the status and no one would call me back. They lied saying several messages had been left for me, then said the call would go directly into voice mail which none were left. I was told maybe I had blocked their number. Why would I do that? Do yourse... read more
Business response:
Hello! I am sorry to hear about any difficulties during your service visit, but I assure you that it is not our team's intent. After connecting with our managers, we are under the impression our team was very diligent in their communications, so I would like to take this a step further to ensure we close the loop on any possible disconnects and reach back out to our team for further discussion. Thank you very much and I look forward to assisting in address any miscommunications!
Frequently asked questions about Mercedes-Benz of Grapevine
How is Mercedes-Benz of Grapevine rated?
Mercedes-Benz of Grapevine has a 4.7 star rating with 6,252 reviews.
When is Mercedes-Benz of Grapevine open?
Mercedes-Benz of Grapevine is closed now. It will open tomorrow at 8:30 a.m.