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Mercedes-Benz of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
1300 Texan Trail, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My Awful Experience with the Mercedes-Benz of Grapevine Service Department I recently took my 2004 Mercedes-Benz SL500, which has only 74,000 miles, to the Mercedes-Benz of Grapevine Service Department due to an issue with the Active Body Control (ABC) system. I was seeing a “Drive Carefully – ABC System” warning light appear when going over bumps, which, based on common knowledge and known issues with this system, often indicates that the hydraulic accumulators may need to be replaced. After leaving my vehicle for diagnosis... read more
Business response:
Thank you for your feedback. We’re genuinely sorry to hear you were dissatisfied with your experience and appreciate the opportunity to clarify a few key points. We did speak with you at length to review the diagnosis and the steps taken. You approved the estimate, which clearly outlined that the leaking strut would need to be replaced first before we could determine if further ABC system repairs—including calibration—would be necessary. This is standard procedure, especially with complex suspension systems like the one on y... read more
Trying to buy a second auto from them, but it seems to be that I wasn’t worth their time. They blew me off for two days straight, and I finally forced their hand to quit avoiding me through the website chat system. They didn’t even have the respect to contact me back through the first contact method. It shouldn’t be this hard to contact a repeat customer.
I spoke with val extensively on a thursday, made an appointment for the next day. she didn’t show and didn’t even follow up. to say we we are disappointed is an understatement. we will never do business with this dealership again.
Business response:
Thank you for your feedback. We’re sorry for the frustration caused when your scheduled sales representative was unavailable for your appointment. We attempted to connect with her and offered to assist you directly with another sales representative, but regret we couldn’t resolve the situation in the moment. We’ve tried reaching out to discuss further and would welcome the opportunity to make things right.
Terrible experience, terrible service from this sales guy and will never recommend doing business here
Business response:
We’re truly sorry to hear about your experience—it’s not the level of service we strive to provide. We’d appreciate the opportunity to learn more and see how we can make things right. Please email us at ManagementTeam@avondale.com with more details so we can look into this further.
Tom Lim hooked me up a new Mercedes with literally EVERY extra offered for a STEAL! He knew my budget and HUSTLED to make it work. Super impressed that he searched every avenue to find me discounts and found one I never knew existed through my own company. Great smile, warm personality and solid person. Go see Tom @ Mercedes. It’s time to get your hook up!
Business response:
Thank you for the fantastic review! Tom's dedication and expertise truly shine! Enjoy your new ride!
I had a written offer from Kelley Blue Book from this dealership. My car was 100% serviced by this dealership during the 3 and 1/2 years I owned it and was in very clean condition only needing tires per my last service there. The dealership reduced the online offer by $8k because they say it needed some tires. I think they were extremely unfair with me and declined there ridiculously offer.
Business response:
Thank you for your feedback. We’re sorry for the frustration with your appraisal experience and understand your disappointment. We hope to earn your trust in the future here at Mercedes-Benz of Grapevine.
If I could leave a 0 star review I would. I brought our G wagon in for service in April with the primary complaint being the parking break gets stuck on so we can not drive it or put it in gear. $2000 later they said that problem was fixed and also sold us on new break pads. We did all the recommended work. Three months later the problem comes back and my wife was stranded in a dangerous part of town with a car that was stuck in park. We tow it to service and they say that need to repair the parking break actuator and it nee... read more
vehicle was taken to Avondale Mercedes-Benz Collision center June 20, 2024 for repairs. I picked it up on July 16, 2024. On July 17, I discovered the front passenger seat was broken and contacted the dealership on July 18 for a resolution and was lead to believe I was coming back to get the seat repaired. However, the unethical service center manager Doug stated that he had looked at pictures of the car and due to the fact there were small particles of debree on the tracks the cable broke and this could happen at anytime. Ad... read more
Business response:
vehicle was taken to Avondale Mercedes-Benz Collision center June 20, 2024 for repairs. I picked it up on July 16, 2024. On July 17, I discovered the front passenger seat was broken and contacted the dealership on July 18 for a resolution and was lead to believe I was coming back to get the seat repaired. However, the unethical service center manager Doug stated that he had looked at pictures of the car and due to the fact there were small particles of debree on the tracks the cable broke and this could happen at anytime. Ad... read more
Misinformed by salesman Jacob and his actions was supported by management. Unsatisfactory customer service. Beware
Business response:
Hello Rosalyn, We are deeply sorry for any miscommunications and frustrations you may have experienced while visiting Mercedes-Benz of Grapevine. We take your feedback seriously. Our management team has been trying to get in contact with you. Please provide your preferred method of communication to social@avondale.com.
Frequently asked questions about Mercedes-Benz of Grapevine
How is Mercedes-Benz of Grapevine rated?
Mercedes-Benz of Grapevine has a 4.7 star rating with 6,252 reviews.
When is Mercedes-Benz of Grapevine open?
Mercedes-Benz of Grapevine is closed now. It will open tomorrow at 8:30 a.m.