Northampton Volkswagen

GrahamGoldin 

on DealerRater

11 years ago

NORTHAMPTON VW CUSTOMER SERVICE SUCKS!!!!!!!!!!!!! Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on the dash with explicit instructions not to change the oil. Northampton VW changed the oil and charged $70. Spoke to a manager the next day and he offered a refund. A month later, after leaving two messages, I finally reached a manager who said that they would get back to me. Of course not. Awful customer service. Never again!! 

jules2616 

on DealerRater

11 years ago

Terible "After the purchase" customer service. Customer service after the purchase was horrible. They took no responsibility for their employees actions, and refused to respond to my complaints. Would never ever recommend the Tommy Auto Group to my worst enemy. I requested help from general manager, customer service and Carl Cosenzi and never heard a single word from anyone. Absolutely disappointing. 

wasko13 

on DealerRater

11 years ago

Never again will I purchase a vehicle from any dealership owned by Ms. Cosenzi. First, I was told on the phone that they were still having their "cash for clunkers" promotion. Yet, when I was finalizing the sale that SAME DAY, I was told that was no longer a promotion. I was then made to feel very worried that I was not buying the extended warranty (I got an actual, "you are going to regret not getting it."). Then the financing manager messed up our financing (to the dealership's advantage). After having to have many phone c... read more

benson123456789 

on DealerRater

12 years ago

I am DISGUSTED by this dealership. I received that bogus summer sale event flyer and of course "won" so I came to your dealership to claim the prize. I was then talked into test driving a car the following day since the estimate for my trade was an outrageous $12,900. Overjoyed, I show up at 9am ecstatic by the thought of buying a new car. Well, after I test drive your Ford Esacpe and fall in love with it I'm told my trade in is worth a mere $6,500. Seriously? I put in the make, model, year, and mileage of my car and was quo... read more

gibbo 

on DealerRater

13 years ago

Recently I visited a Volkswagen dealership in Northampton MA and was very dissatisfied with the level of customer service that I received from both the sales associate but more importantly the very young and very immature owner of the dealership, Carla Cosenzi. When I showed up to the dealership I was very upfront and honest about the fact that I was not looking to purchase a car that day. I was shopping around and had let them know that I had already test drove a Passat TDI and was interested in running through some numbers... read more

BethF2012 

on DealerRater

13 years ago

I had a terrible experience with this dealership. When this dealership was newly opened and still had no 2012 Passats on the lot, I stopped by to potentially buy a Passat from them. They had me sign a P&S and give them a deposit to "lock in the price they were offering me", but they still had to locate the car (2012 Passat, black leather/silver exterior with sunroof and nav- pretty standard), because they had no 2012 stock yet. I was assured that my deposit was refundable and that I was not obligated to buy if I didn't like ... read more