Northampton Volkswagen

no go ever 

on DealerRater

7 years ago

horrible bullied me would not tell me the price of the car They have no respect for the customer never want to come here again was looking at used cars negative experience stay away treat people terribly if you want to be abused go there 

Debbyx3 

on DealerRater

7 years ago

Pressure to buy!! First mistake, going in to look at a used Tuguan, by myself (female). Apparently, I was unfortunate enough to get, what I later found out to be "The Bulldog". After waiting several hours, just to get the paperwork together, I was ready to sign anything just to get out of there. (I am sure that was part of the ploy). Finally, they came out and pushed these papers in front of me. "Pick out your payment plan!". Wait a minute, this is the first car I have looked at!, (This is what I should have said.). The trad... read more

Richard123 

on DealerRater

8 years ago

Disorganized and disrespectful Drove 45 minutes to test drive a car that I had scheduled to see but both times the car was unavailable. When I was understandably frustrated because of this lack of communication Greg was disrespectful and chastised me for attitude. While the original sales person I spoke with was helpful and tried to find a comparable alternative when I asked for the manager's best price he could give me he didn't wish to answer. Dealership needs to get their act together. 

jenx117 

on DealerRater

9 years ago

New to Me Car I have 2003 Jetta TDI and I absolutely love the car. I was looking for an automatic diesel to make my commute easier and after shopping around I found that Northampton had two TDI Golfs. The red Golf I liked was unavailable but they had a really nice black 2015 Golf with only 16k miles. I live about 3 hours away and went to test drive the car and I loved it. Melanie was very helpful and made sure that any questions I had about the car were answered. I bought the car and the dealership had it registered in my st... read more

dndchev 

on DealerRater

9 years ago

Not the best I just bought the car 7 weeks ago and got a service message. I have put less than 1000 miles on it! When I called service department to find out what was the deal they said it was because the oil change was over a year old. Seriously? Why would you sell me a car that would need to be serviced right away? There was also 2 recalls that needed to be done. The gentleman I spoke with said to bring it in and they would take care of the oil change & the recalls, no charge. That info was not put in the computer and when... read more

GrahamGoldin 

on DealerRater

11 years ago

NORTHAMPTON VW CUSTOMER SERVICE SUCKS!!!!!!!!!!!!! Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on the dash with explicit instructions not to change the oil. Northampton VW changed the oil and charged $70. Spoke to a manager the next day and he offered a refund. A month later, after leaving two messages, I finally reached a manager who said that they would get back to me. Of course not. Awful customer service. Never again!! 

jules2616 

on DealerRater

11 years ago

Terible "After the purchase" customer service. Customer service after the purchase was horrible. They took no responsibility for their employees actions, and refused to respond to my complaints. Would never ever recommend the Tommy Auto Group to my worst enemy. I requested help from general manager, customer service and Carl Cosenzi and never heard a single word from anyone. Absolutely disappointing. 

wasko13 

on DealerRater

11 years ago

Never again will I purchase a vehicle from any dealership owned by Ms. Cosenzi. First, I was told on the phone that they were still having their "cash for clunkers" promotion. Yet, when I was finalizing the sale that SAME DAY, I was told that was no longer a promotion. I was then made to feel very worried that I was not buying the extended warranty (I got an actual, "you are going to regret not getting it."). Then the financing manager messed up our financing (to the dealership's advantage). After having to have many phone c... read more

benson123456789 

on DealerRater

11 years ago

I am DISGUSTED by this dealership. I received that bogus summer sale event flyer and of course "won" so I came to your dealership to claim the prize. I was then talked into test driving a car the following day since the estimate for my trade was an outrageous $12,900. Overjoyed, I show up at 9am ecstatic by the thought of buying a new car. Well, after I test drive your Ford Esacpe and fall in love with it I'm told my trade in is worth a mere $6,500. Seriously? I put in the make, model, year, and mileage of my car and was quo... read more