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Mercedes-Benz of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
1300 Texan Trail, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had Will help me and he was excellent and provided amazing service. 10/10 would recommend him to anyone
Business response:
Thank you for your kind words! We’re thrilled to hear that Will provided excellent service and made your experience a 10/10. We truly appreciate your recommendation and look forward to welcoming you back to Mercedes-Benz of Grapevine.
Tom was great to work with and I would certainly do business with him again.
Business response:
Thank you for your feedback! We’re delighted to hear that Tom made your experience so positive, and we look forward to welcoming you back to work with him again at Mercedes-Benz of Grapevine.
Val was very kind, courteous, very knowledgeable about the Mercedes we bought. She made the transaction very easy and went out of her way to help us.
Business response:
Thank you for sharing your experience! We’re thrilled to hear that Val’s kindness, knowledge, and attentive care made your purchase process smooth and enjoyable. We hope you love your new Mercedes-Benz and look forward to welcoming you back.
The dealership itself was great. It was clean, well organized and had a solid selection of vehicles. The rest of the staff were friendly, professional and genuinely helpful. They made the process smooth and stress free and I appreciated their transparency when it came to pricing and options. I would definitely recommend the dealership overall, just be mindful of which salesperson you choose to work with.
Business response:
Thank you for your 5-star review and for recommending our dealership! We’re glad to hear you enjoyed the selection, professionalism, and smooth process. We did notice that the Sales Experience Manager rating you provided was lower, and we’d appreciate it if you could email us at ManagementTeam@avondale.com with more details. Your feedback will help us better understand your experience and continue improving.
This is the fifth Mercedes I have gotten through this dealership. Overall, the service is top-notch, but I have to say my experience with Valeria has been the best ever. She’s friendly, funny and very thorough. She made a generally good experience even better.
Business response:
Thank you for your continued trust and loyalty—it means the world to us! We’re thrilled to hear that Valeria made your Mercedes purchase such a standout experience with her friendly, thorough, and personable approach. We look forward to making your next visit just as memorable.
Marco at Grapevine Mercedes was extremely knowledgeable and made the entire car-buying experience smooth and hassle-free. He took the time to answer all my questions, provided detailed information about the vehicle, and ensured I felt confident with my purchase. His professionalism and attention to detail truly set him apart. The process was quick, convenient, and stress-free—something I really appreciated. I highly recommend working with Marco if you're looking for top-tier service and expertise.
Business response:
Thank you for sharing your experience! We’re delighted to hear that Marco provided such knowledgeable, attentive service and made your car-buying process quick and stress-free. Your confidence and satisfaction are exactly what we strive for, and we truly appreciate your high recommendation. We look forward to welcoming you back to Mercedes-Benz of Grapevine in the future.
I took my S550 to be serviced on Jul 26 and due to me living nearly 2 hrs away the vehicle was left at the service department for Service B which is extensive and costly. Upon getting to the service department to pick up my vehicle on July 30th after a walk around the car I got into the vehicle to discover my windshield wiper fluid had not been replaced( nothing came out when the button was pushed that releases it). Being that all fluids were to checked and replaced - this finding was alarming..The service assistant manager ... read more
Business response:
Thank you for taking the time to share your feedback. We understand how important it is to feel confident in the care of your vehicle, and we regret that your recent visit did not meet your expectations. We’re glad we were able to replace your washer fluid pump at no charge and appreciate the opportunity to explain that to you during our follow-up conversation. Regarding the right rear wheel center cap, we reviewed the walk-around video taken at drop-off and confirmed the silver center cap was present at that time. We also s... read more
Marco was kind, polite and easy to work with. He went above and beyond expectations.
Business response:
Thank you for your kind words! We’re glad to hear Marco provided a thoughtful and seamless experience. Going above and beyond is what we strive for, and we appreciate you recognizing that. Enjoy your new vehicle!
The buying experience was exceptional from the very first interaction all the way through to vehicle pickup. Tom went above and beyond—he was incredibly dedicated, guiding me through every step of the process and ensuring the sale was completed smoothly and professionally. Despite the distance between Houston and the dealership near Dallas, Tom made everything seamless and stress-free
Business response:
Thank you for the wonderful feedback! We're thrilled to hear that Tom provided such a seamless and professional experience from start to finish. His dedication to delivering exceptional service—no matter the distance—is something we take great pride in. Congratulations on your new vehicle, and thank you for choosing Mercedes-Benz of Grapevine!
Frequently asked questions about Mercedes-Benz of Grapevine
How is Mercedes-Benz of Grapevine rated?
Mercedes-Benz of Grapevine has a 4.7 star rating with 6,252 reviews.
When is Mercedes-Benz of Grapevine open?
Mercedes-Benz of Grapevine is closed now. It will open tomorrow at 8:30 a.m.