This profile has been claimed by the business owner or representative.
Mercedes-Benz of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Mercedes-Benz of Grapevine is a proud dealer of the Mercedes-Benz Sprinter van lineup in Grapevine TX, considered the most reliable and hardest working group of vans in its class. We are committed to exceptional client service experiences by offering competitive lease specials, financing options, and a state-of-the-art service center to assist you.
Location details
1300 Texan Trail, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Val has been extremely helpful, timely and personable in our first experience here at Mercedes Grapevine. I could not have asked for a better experience!!
Business response:
Thank you for the wonderful feedback! We’re so glad Val made your first experience at Mercedes-Benz Grapevine such a positive one. Her helpfulness and care truly make a difference. We appreciate your support and look forward to welcoming you back!
From our very first conversation, Jake was responsive, knowledgeable, and incredibly easy to work with. He made what could have been a stressful online purchase feel smooth, transparent, and completely stress-free. Every question I had was answered thoroughly, and I always felt like I was in good hands—even without ever setting foot in the dealership. Jake kept me informed every step of the way, provided detailed information and updates, and made sure the entire transaction was handled with care and professionalism. He truly... read more
Business response:
Thank you for the incredible review! We’re so glad Jake made your online car-buying experience smooth, transparent, and stress-free. His attention to detail and commitment to your comfort and confidence truly reflect the level of service we strive for at Mercedes-Benz of Grapevine. We're thrilled you're loving your new car and grateful for your trust—especially from out of state. Enjoy the ride, and thank you again for choosing us!
The reason I gave it a 4 is I still can’t believe how long it takes to do the paperwork and so much paperwork. There was no prove haggling, no back and forth, but it still took 3 hours. I would think by 2025, it would be a lot easier. But this is only because it was the last day of the month I guess. Everything else was great!!
Business response:
Thank you for the honest feedback! We’re glad to hear everything else about your experience was great, and we truly appreciate your patience during the paperwork process. We understand how time-consuming it can feel and are always working to streamline and improve wherever possible. Your input helps us do just that—thank you again for choosing us!
Marco was awesome…again! We just purchased our 2nd car from Mercedes Benz of Grapevine in the last 30 days. The professionalism that we experienced is something you just don’t typically see when you are making these kinds of purchases. Below is the note I sent to Marco…if you want to be treated with respect and with great care, please ask for and go see Marco! Good evening Marco, thanks so much for your kind words and for sticking with us to get it done. It was a relief when you called back with the good news. I really appre... read more
Business response:
Thank you for the heartfelt and thoughtful review! We’re honored that you chose Mercedes-Benz of Grapevine not once, but twice in the past month. Marco’s professionalism and care truly set the tone for the experience we aim to deliver, and we’re so glad he made such a meaningful impact on your family. We’ll be sure to pass along your kind birthday wishes to his daughter! We appreciate your trust, loyalty, and willingness to recommend us—it means the world.
Marco was extremely helpful and exceeded my expectations. Very nice and courteous! Great car buying experience!!
Business response:
Thank you for the kind words! We're thrilled to hear Marco exceeded your expectations and made your car-buying experience such a positive one. We appreciate your support and hope you enjoy every mile in your new vehicle!
My Awful Experience with the Mercedes-Benz of Grapevine Service Department I recently took my 2004 Mercedes-Benz SL500, which has only 74,000 miles, to the Mercedes-Benz of Grapevine Service Department due to an issue with the Active Body Control (ABC) system. I was seeing a “Drive Carefully – ABC System” warning light appear when going over bumps, which, based on common knowledge and known issues with this system, often indicates that the hydraulic accumulators may need to be replaced. After leaving my vehicle for diagnosis... read more
Business response:
Thank you for your feedback. We’re genuinely sorry to hear you were dissatisfied with your experience and appreciate the opportunity to clarify a few key points. We did speak with you at length to review the diagnosis and the steps taken. You approved the estimate, which clearly outlined that the leaking strut would need to be replaced first before we could determine if further ABC system repairs—including calibration—would be necessary. This is standard procedure, especially with complex suspension systems like the one on y... read more
Marco was amazing. I sent him a message at 7:00pm and he started helping me right away. Marco had the car ready to show us when we arrived the next day and even delivered it to us the following day after proof of purchase. This was the easiest car purchase I’ve ever made. I definitely would recommend working with Marco to anyone wanting a smooth, easy car purchase.
Business response:
Thank you for the fantastic review! We're so glad Marco made your experience quick, seamless, and stress-free from start to finish. His dedication to making the process easy truly reflects the service we strive for. Enjoy your new vehicle, and thank you for the recommendation!
My husband and I had an amazing experience with Marco-he was kind, informative, and incredibly helpful in getting us a great car at a great price. Diana was also wonderful to work with and helped me choose the perfect car. We really loved this dealership and will definitely be back in the future!
Business response:
Thank you for the wonderful review! We're so glad Marco and Diana made your experience exceptional—from finding the right car to making the process smooth and enjoyable. We truly appreciate your kind words and look forward to welcoming you both back in the future!
Val is awesome! I have not purchased a vehicle in 8 years, so I was very apprehensive to say the least. She was patient and kind as I navigated the process. I felt like she was giving me good investment advice...not just selling me a car. She also gave great advice about purchasing my next vehicle.
Business response:
Thank you for sharing your experience! We’re so glad Val was there to guide you with patience, care, and genuine insight. It’s wonderful to hear she made you feel confident and supported throughout the process. We appreciate your trust and look forward to helping with your next vehicle when the time comes!
Frequently asked questions about Mercedes-Benz of Grapevine
How is Mercedes-Benz of Grapevine rated?
Mercedes-Benz of Grapevine has a 4.8 star rating with 5,498 reviews.
When is Mercedes-Benz of Grapevine open?
Mercedes-Benz of Grapevine is open now. It will close at 7:00 p.m.