Mercedes-Benz of Grapevine

Erin King 

on DealerRater

13 years ago

Smoothest, easiest, most pleasant car shopping experience we've ever had. Personable staff, knowledgeable, helpful, not aggressive or pushy with sales of vehicles. Other customers we spoke too also had great experiences like we did at the Grapevine location. 

hruck 

on DealerRater

13 years ago

I am always pleased to work with Scott Najjar. He is is prompt, knowledgeable, pays attention to details and is very helpful. The dealership in Grapevine is spacious, well designed and inviting. 

Rdimos 

on DealerRater

13 years ago

I have only had this vehicle for 2 days and I've already shared my experience with a dozen friends and colleagues. From the first call to Joey to the final signature on the paperwork with Chris, this was by far the best car buying experience I've ever had. 

cpollard 

on DealerRater

13 years ago

This is the 7th or 8th vehicle we have bought from Park Place Mercedes and Doug Prince. Ever time we come in, he gives us attentive service and it's obvious that he cares about our needs. I highly recommend this dealership and Doug Prince, and we send everyone we can to them! 

dckessler 

on DealerRater

13 years ago

Went into the dealership to test drive and price some pre-owned C300s. Was greeted by Bassem at the door, who immediately seemed friendly and very willing to help out. We discussed a couple C300s on the lot, and he went over the options on each and pricing. I decided to test drive an 09 4matic. Test drive felt great and I started to consider purchasing the car that day if the pricing was right. Sat down with Bassem to negotiate and we reached an agreeable price. Overall, the service I experienced was excellent. Bassem made s... read more

colleend 

on DealerRater

13 years ago

I rated this dealership high for many reasons, but most I rated this dealership high for many reasons, but most of all my salesman. Bassem Masri is a very professional as well as personable sales person. He is astute, knowledgable, caring, and accommodating. He was very informative, put me at ease about buying the car I chose, and was very supportive. I would recommend Bassem to anyone who is shopping for a car and appreciates honest and personalized service. I have no doubt that if I have any kind of issue with the car, or ... read more

kstone50 

on DealerRater

13 years ago

My wife and I received a direct mail advertisement on your used vehicles. We decided to take a look and Mani showed us everything on the lot that fit our description. Since we were just shopping, we did not purchase until a couple of weeks later. During that time, we were not hassled by anyone at the dealership. They allowed us to go through our process and make our decision. We called Mani back and he again showed us the inventory. Once we found a fit, we made a deal in literally ten minutes. The big surprise happened after... read more

Sherian Smith 

on DealerRater

13 years ago

Was in tears with the problem experienced. Explained once. Problem resolved. Have a twenty-year history with Mercedes, I'm going for another twenty years! 

marcsh 

on DealerRater

13 years ago

Great dealership, great service, the experience was exceptional, I would definately recommend the dealership to anyone looking to purchase a Mercedes. Doug Prince was my salesperson and was great to work with along with their finance team, just can't say enough good things about this dealership!