Mercedes-Benz of Grapevine

A. Densmore 

on DealerRater

12 years ago

Service & agreement on car to buy went fast & well; however, as we were waiting for the financial department, it took over 45 minutes of waiting, and then only were met after talking to the manager. Somewhere, the ball was dropped and no one asked if we needed help, without going to the manager first. Also I brought the car in for service the next week, appt made by Jonathan, and then he wasn't even there when I arrived, appt was for 10:00, he got there at 10:15. I love my car, but may go to another Mercedes dealer next time... read more

wencliu 

on DealerRater

13 years ago

There are quite a few grievances I have had with my overall experience at your dealership. Below I list some of my main complaints: First, on the day that my husband and I signed our lease contract, we were told that our desired model was not available and thus we returned home with no car. However, I now recall that Phil claimed we were required to start making payments for the seven days we were without our car. While we willingly complied, I am now uncertain as to whether this is generally required of all leasing customer... read more

telekomtek 

on DealerRater

13 years ago

disorganized dealership, salesman had no patience to explain vehicle to me in test drive and then when i took delivery of the vehicle, he didn't have time to explain the vehicles features to me. Took vehicle in for service (that was promised as a condition of the sale) and they lost the key. Only after talking to sales manager Matt McPherson was I able to get the service you would come to expect from a Mercedes Benz dealer. They also made un-authorized charges to my credit card. When I called to find out why, no one called m... read more

mbcollin 

on DealerRater

13 years ago

I would like to share my car buying experience at Park Place Mercedes Benz at Grapevine. I am a previous Park Place MB Dallas customer and in the market for MB E350 Sedan. I called Park Place MB Grapevine on 8/27/2011 and arranged a meeting with Jeff Smith (Sales) to find my next MB E350. I told Jeff that I am interested in 2012 E350 Sedan with a new engine (302 HP) and would like to negotiate the price and order one. According to Jeff and Andrei (Sales Manager), 2012 E350 with the new engine will NOT be available until Marc... read more

jennifer932 

on DealerRater

14 years ago

I came in for service to Park Place Bedford while undergoing cancer treatment - I was stage 3 C - and had just left my oncologists and had had radiation and was literally wesring the chemo pack and was very sick but I needed my Mercedes G 500 worked on. I live in Keller, TX & my cancer treatment is at Baylor Irving so PPB is on the way home. I am a single mother with a 10 year old at the time. I do not have any help so I have to handle my auto repairs and services myself. Believe me I wanted to be home in bed. My ususal sale... read more

SUNGKIM 

on DealerRater

15 years ago

VERY HARD TO TALK TO ANY BODY EXCEPT OPERATOR, PAID FOR SERVICE, BUT DID NOT GET RECEIPT I WAS TOLD GOING TO GET RECEIPT IN MAIL, AND FAX BUT DID NOT GET IT IT;'S BEEN OVER TWO WEEKS BRIAN ATCHISON ONLY RETURN MY CALL ONE'S OUT OF 5-6 TIME I LEFT MSG, VERY VERY BED CUSTOMER SERVICE AND INSIDE OF DEALER I DID NOT SEE ANYBODY FRIENDLY OR SMILING AND I STILL DON'T KNOW WHAT THEY DID OR WHAT PARTS THEY USED TO FIX MY CAR 

jdabeau 

on DealerRater

16 years ago

My car has electrical problems that have had it in the shop for most of the past three months. The warranty has almost expired. First I was told that by Mike Garthoff that Mercedes would continue to honor the warranty since with respect to these electrical problems, but that they would not put it in writing (I couldn't get Mercedes to speak to me directly). Now after many trials and tribulations, I find that the original owner of the car returned it to the dealer after about six months after having approximately 8 visits to ... read more

arlmed 

on DealerRater

18 years ago

I asked why it took 51 miles on my car to check out the volume control on my slk350, the answer was "well, we have to drive a long way to make sure that it was working correctly, and it was a 36 miles or so roundtrip." O.K. so what happened to the additional 15 miles? Oh , I don't know anything about that" answered by the service manager. Two huges scratches on the back wheels from this service. "I will fix them for you if you give me 100% satisfaction on the survey", said the service counselor. What a joke, I will never go ... read more

RCC 

on DealerRater

21 years ago

Park Place Midcities is ABSOLUTELY the WORST MB dealership in DFW and possibly the world. I have an SLK and ML320 from them and had an C230 sportcoupe on order. First, my original ML320 engine had difficulties and the car was bought back by MB after 1 month. Then as I was picking up the second ML320 from one of it's many services (and just returned the Toyota camry loan car) when I went to trade the ML320 in for a ML430, while crusing the parking lot, I accidentally ran (at 4 mph) into a parking median and dented the passes... read more