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Northampton Volkswagen
- Car Dealers
- Northampton, MA
About this business
Welcome to Northampton Volkswagen! We are your local Volkswagen dealership, proudly serving Northampton, Hadley, Springfield, Holyoke, and beyond! We have a wide selection of new and used Volkswagen cars for sale and a team of VW experts who would be thrilled to assist you in finding the new or used car for your family and lifestyle. Our wide variety of quality used cars and VW certified pre-owned vehicles fit any budget. Stop in today or schedule your Volkswagen service appointment online. At Northampton Volkswagen, You're ... read more
Location details
361 King St, Northampton, MA, 01060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Aimee is wonderful! I visited Volkswagen last Friday for alignment, and she gave me great advice also on what other services my car needed for safety concerns. That was in fact the second time I worked with Aimee. She has always been highly effective and fun to work with. Her sense of humor in the office complements and adds more spark to her professional attitude. Would definitely recommend her for anyone who wants fast and reliable service!
Business response:
Thank you we are glad to hear that you had a great experience with some humor to go along with it! Thank you for servicing with us!
Getting service done is always stressful going into a dealership. When meeting Aimee all that changed. Her calming energy made my experience a very pleasant one. Her information and knowledge of upcoming services that are recommended for my vehicle and why they are needed were very help. Grateful for such an amazing experience. Aimee is definitely a fresh of breath air for those not knowledgeable on vehicles.
Business response:
Thank you so much for your excellent review! We are so glad that Aimee had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Northampton Volkswagen. Please don't hesitate to reach out if you need anything else.
Aimee is the best service advisor I've encountered. Your lucky to have such a loyal employee. She goes above and beyond for her customers
Business response:
Thank you for the kind words for Aimee! We look forward to sharing your compliments with her and the team, and please don't hesitate to let us know if we can be of further assistance.
Went in to after my check engine light came on. The service and experience were great. Cassie was friendly, knowledgeable, and made sure what needed to be taken care of and how urgent it was. Am definitely going back again.
Business response:
Thank you for your review and kind words for Casandra! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Northampton Volkswagen.
Needed oil change spoke with aimee after she very knowledgabley explained how I needed some further work done which I will follow up with. As I had told aimee going to get my car serviced makes me nervous she made to be very friendly and extremely helpful when explaining what other work needs to be done to my car.
Business response:
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Northampton Volkswagen, we look forward to having you as one of our valued customers for many more years to come!
Didn't buy from them - but had a 5 star experience!! I wanted to review this dealership even though I did not buy a vehicle from them due to COVID-19 restrictions (I am an out of state buyer). Taize was awesome. Very prompt to work with. It was a super smooth process trying to work out a price on the vehicle I wanted to purchase and get a fair appraisal of my trade in. Northampton VW felt honest and transparent about the whole thing. I worked with several other dealerships and found that this quality in the car buying proces... read more
Business response:
Here at Northampton Volkswagen, customer satisfaction is our #1 priority and we are thrilled to hear that you enjoyed working with Taize. We appreciate your review and hope that we can assist you in the future!
I have had prompt, helpful and high quality service, both repair work and scheduled maintenance done at Northampton VW during the last 2 years. Every time, I have been very satisfied with their work. Special shout out to Cassie Cloutier Ham for her expert assistance.
Business response:
Julianne, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Brake Rotors and Pads Replacement Northampton Volkswagen has an extremely reliable and efficient service department. Cassie is knowledgable and friendly. She is able to accomodate my service needs and keeps me updated with repair timing as well as any issues. Highly recommend!
Business response:
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Oil change and new timing belt/water pump. No complaints. Despite the costs it is always nice to know my vehicle is being taken care of by knowledgeable, reliable and friendly service people. Cassie was my point of contact and was prompt to answer any questions, quick to respond to texts and informative on my Jetta TDI.
Business response:
Thank you for your feedback! We are glad to know that you had a great service experience and look forward to welcoming you back.
Frequently asked questions about Northampton Volkswagen
How is Northampton Volkswagen rated?
Northampton Volkswagen has a 4.7 star rating with 2,263 reviews.
When is Northampton Volkswagen open?
Northampton Volkswagen is open now. It will close at 7:00 p.m.