This profile has been claimed by the business owner or representative.
Northampton Volkswagen
- Car Dealers
- Northampton, MA
About this business
Welcome to Northampton Volkswagen! We are your local Volkswagen dealership, proudly serving Northampton, Hadley, Springfield, Holyoke, and beyond! We have a wide selection of new and used Volkswagen cars for sale and a team of VW experts who would be thrilled to assist you in finding the new or used car for your family and lifestyle. Our wide variety of quality used cars and VW certified pre-owned vehicles fit any budget. Stop in today or schedule your Volkswagen service appointment online. At Northampton Volkswagen, You're ... read more
Location details
361 King St, Northampton, MA, 01060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Expensive repairs to ten year old Beetle explained and facilitated by Cassie. Still expensive but great customer service! Arranged for a rental, paid for by dealer. Called with updates.
Business response:
Thank you for your feedback, we are glad you had a great experience with us and hope that the Beetle is doing great and running well!
easy drop off, quick and good communication Even though they were closed, I was able to schedule my appointment online over the weekend when my check engine light came on. I dropped it off the evening before in at the NiteOwl check-in box. Cassie called me right away the next morning to ask me questions about my car and explain next steps. She was easy to contact, helpful and patient throughout the process of getting my car repaired. My repair was completed quickly and I really appreciate the email and text video summaries o... read more
Business response:
Thank you for your feedback. We are happy to see that everything went seamlessly and that you were completely satisfied with you experience! Thank you for servicing with us.
Exceptional service We were greeted be cheerfully by Cassie as soon as we arrived. Today's service was pretty basic: oil change, tire rotation & diagnostics for the dash warning (EPC code). Cassie told us to expect to wait about 2 hours. We were out in 1 1/2 hours with a complimentary car wash. Kudos to Cassie for her professionalism. Bernie D.
Business response:
Thank you so much for your feedback! We are glad to see that we managed to get everything set for your in a more than timely manner!
I fell in love with the Arteon the minute it came out, but didn’t think I could afford it. Dwayne and the team at Northampton Volkswagen made it happen. He is an absolute guy and their customer service rep is great, Melanie went over the features with me too. Thank you NohoVW!
Business response:
Thank you, we hope you have fun with the new Arteon and we are happy to see that you had a great experience with our team!
Had an amazing experience at Northampton VW the other day. Was in the market for a new Suv and Omar steered me in the right direction. Went on a great test drive and he was very informative. Came back a few days later and Dwayne helped me through the process and was able to answer all of my questions. Great overall experience will be back for sure!
Business response:
Thank you for your feedback, we hope you enjoy your vehicle and we look forward to welcoming you back to service!
Came into the dealership nervous about my experience due to dealings with past dealerships. But I have to say Dwayne and Omar took great care of me, listened to my needs, and got me in a car that I love. Melanie helped me learn about my new car thanks guys
Business response:
Thank you! Its great to see that we made sure that you had a great experience and lived up to our "You're gonna love it here!" motto. We hope you love your vehicle
Bought a car from Omar, we had a bmw for trade and my husband wanted a red gti and they had one there everything was good and they even delivered the car to our house!!!
Business response:
Thank you, we are happy to see that you enjoyed your experience with us and we look forward to welcoming you for service!
We had an excellent experience. Melissa (sales) was very professional and informative. Melanie (customer service) was extremely thorough and detailed on delivery and follow up.
Business response:
Thank you so much, we are very happy that you enjoyed your experience with us and our team!
I had my oil changed aimee was very professional and extremely helpful. She made sure to inform me on further work I may need to have done she was very knowledgeable when explaining this to me. She was friendly and polite and I will definitely be returning to have more work done.
Business response:
Thank you for your feedback, we are glad that you had a great service visit and that everything was explained clearly.
Frequently asked questions about Northampton Volkswagen
How is Northampton Volkswagen rated?
Northampton Volkswagen has a 4.7 star rating with 2,263 reviews.
When is Northampton Volkswagen open?
Northampton Volkswagen is open now. It will close at 7:00 p.m.