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Honda Westborough
- Car Dealers
- Westborough, MA
About this business
Location details
350 Turnpike Rd Rte. 9, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Excellent Experience working with Simon Peter Seng We were looking for a lease on a 2016 Honda CR-V and stopped in at the Westborough Dealership. No need to look any further as we were provided excellent and personable service by Leasing Consultant Peter Seng from the minute we walked in the door. Peter took the time to understand our specific needs and took us through all the various models and available options. He was extremely knowledgeable, answered all of our questions and made sure we understood all aspects of the veh... read more
Business response:
Thank you, Jeff! We realize you have several choices when buying a new vehicle and we thank you for choosing Herb Chambers Honda. We pride ourselves on providing customers with top notch customer service and a stress-free experience, so we are pleased to hear that Peter was able to prove this to you. We thank you for your business and look forward to serving you in the future. Best, Tom Van Fechtmann, General Manager
Honda lease Leased an Accord in August from Ken Natanel, the service was outstanding. Any questions I had were promptly addressed to my satisfaction. I SHALL RETURN. Steve C
Business response:
Thank you for sharing your feedback, Steve! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Ken provides to our customers and we'll be sure to pass along your kind words. Congratulations on your new Honda, we appreciate your business! Best, Tom Van Fechtmann, General Manager
Great experience working with Rich Merino We bought a Honda Odyssey several years back from Rich Merino and were very happy with the car and our salesman. When it was time to trade in the Odyssey, we went right back to Rich. Unfortunately they did not have a used car on the lot that we were looking for. Rich didn't try to push us to be something we did not want. He did some searching and found one at another Herb Chambers dealership and we ended up purchasing there. Very pleased with both of my car buying experiences thanks ... read more
Business response:
Thank you, Lynne, for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Rich. We value your business and hope to see you again soon! Best, Tom Van Fechtmann, General Manager
Exceptional sale and Post-Sale support I purchased a new Honda 2016 crv. Sean provided exceptional support not only during the sale but also after the sale. Many times after the sale you are handed off to another department such as service. Sean provided exceptional support after the sale to assure that everything that I had ordered was done on a timely basis. From the beginning of the sale to after the sale, I had a very positive experience with Sean. Dave B.
Business response:
Thank you, Dave! It is a pleasure to read about your buying experience. Our top priority is delivering flawless customer service. It's so nice to know that Sean was able to provide you with such a pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Tom Van Fechmann, General Manager
David Rocks! This was my first experience buying a used car from a dealership. I was a bit skeptical going in, knowing the reputation car salesmen can have. David was amazing! He did everything he could to make sure I was comfortable and pleased. There were a couple issues with the car I was buying- he and Sales Manager Charlie, worked together to make sure everything was worked out correctly and efficiently. I would recommend David to anyone I know looking to buy a Honda. Also, a big thanks to Ricardo who helped answer all ... read more
Business response:
Thank you for taking the time to share your experience with David, Charlie and Ricardo. It’s a pleasure to hear that they were so helpful and provided you with an overall great experience. We strive to provide our guests with the best customer service and I'm very happy to hear that this was achieved with you. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Tom Van Fechtmann, General Manager
Professional and Informative I decided this morning that I wanted to trade in my 2010 Honda CR-V for a new car. On entering the dealership and greeted by the receptionist, I was introduced to Tyler Hopkins. After talking and asking my desires on a new car, Tyler found the exact vehicle that would meet my needs. We went for a test drive and Tyler filled me in on all the updates to the CR-V since my last purchase. We then started to fill out all the necessary paperwork and Tyler took the time to explain everything in this proc... read more
Easy Process, Great Service On my second trip to Herb Chambers Honda of Westborough I was fortunate to be greeted by Eric. Eric was an absolute pleasure to work with. He put my completely at ease and for the first time in my car shopping process I actually had fun and felt happy shopping for a car! Eric was professional, knowledgeable, and helpful. He chatted with my Dad and I while we waited for the financing process to begin and made sure we were happy, comfortable, and having a good time. He was great about keeping in tou... read more
Business response:
Wow, thank you for the wonderful review! I'm so glad to know Eric was able to provide you and your dad with such a positive buying experience. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again and enjoy your new vehicle! Best, Tom Van Fechtmann, General Manager
Prompt response to issues with salesperson We had received unsolicited mail from one of their salesperson. After posting a complaint, the GM promptly contacted us and ensure us that we would no longer received these postcards.
Business response:
Thank you so much for taking the time to reach out. Would you please contact me at your earliest convenience regarding these postcards you're receiving? We as a dealership wouldn't send anything like that and Rich knows nothing about this either. We'd like to better understand whats going on so it can be addressed immediately. I look forward to hearing from you. Tom Van Fechtmann, General Manager TVanFechtmann@herbchambers.com
Best Service Ever Greg was very detailed oriented, and made sure that I was taken care of in a professional, courteous, and well intentioned manner. He knew the cars very well, and even went as far as working with his colleagues to ensure that I was receiving a fair deal. I've bought tons of cars in the past, at other dealers, but Greg made me feel as if I was a guest and not a customer. I hate going to dealerships where the salesman used all these xxxxxxxx strategies which are obvious and desperate, but Greg did an awesome ... read more
Business response:
Thank you for taking the time to share your experience. I'm thrilled that we could work with you to ensure that you received exactly what you wanted in a vehicle. I'm also happy to hear that you enjoyed working with Greg! He truly is a wonderful asset to our team. Enjoy your new vehicle, and please don't hesitate to reach out if there's ever anything more that we may assist you with! Best, Tom Van Fechtmann, General Manager
Frequently asked questions about Honda Westborough
How is Honda Westborough rated?
Honda Westborough has a 4.7 star rating with 7,616 reviews.
When is Honda Westborough open?
Honda Westborough is open now. It will close at 6:00 p.m.