Honda Westborough

leecon25 

on DealerRater

13 years ago

This was the best car buying experience that I have ever had. Rich Melino was straight forward, honest, humorous - made us feel comfortable and overall was very easy to do business with. I have been buying cars for over 40 years and the salesman was first rate, the dealership professional and all the staff was welcoming. I would recommend this dealership to all and especially Mr. Merlino. 

aliwhale 

on DealerRater

13 years ago

Rich Merlino has helped with the purchase of two cars, most recently a used Honda Accord. He is a pleasure to work with and I know I can call him at anytime if I have a question or a problem. Recently I did have an issue and he was very attentive and responsive to my problems. I would definitely recommend Rich to anyone looking to buy a car! 

bthorne9 

on DealerRater

13 years ago

Rich Merlino was great to work with. He understood what I needed and we closed to deal quickly meeting all my expections. A solid salesman who understands his customers needs. 

weekb4xmas 

on DealerRater

13 years ago

Rich was very accommodating since day one and that was when I purchased the car right there and then. Not only did he exceed my expectation regarding the entire purchasing experience for the first time but he went above and beyond (and still goes) when it comes to the follow-ups. I cannot thank him enough and I would definitely return when it is time for me to buy the second one. 

Joe2_0 

on DealerRater

13 years ago

Rich was thorough in everything, including explanation, follow-up and expectation setting. He made the auto buying process as pleasant as it could be, for anyone considering buying a car. I have purchased multiple autos from this dealer because of Rich Merlino and Herb Chambers of Westborough. 

Dfarl 

on DealerRater

13 years ago

Rich Merlino was very helpful and sincere. He was not pushy at all and I believe I got a fair price for my new CRV. It was a very pleasant experience dealing with Rich and I will come back to this dealer again. This was my first time at this Herb Chambers, as I was a Bernardi customer for 21 years. I switched over because of the better price for my trade and the good service from Rich. It was a very pleasant experience overall. Donna Farley 2011 Honda CRV EXL 

LorraineP 

on DealerRater

13 years ago

I recently bought a 2012 Honda CR-V from Herb Chambers Honda of Westboro. It was probably the most satisfying car-buying experience I've had to date, largely due to the salesperson I worked with, Rich Merlino. This was not a hurried purchase; I am by nature very methodical when I research an investment of this magnitude. I made it clear to Rich right at the start that I wasn't in a hurry to purchase any vehicle; he asked the "what can I do to put you into a new Honda today" question (as did most of the other salespeople I sp... read more

damenshon 

on DealerRater

13 years ago

Purchased a new 2012 Honda Civic LX from Herb Chambers Honda in Westborough. The salesman we worked with was Ricardo. He was very helpful and friendly when selecting the car and showed us around the lot to compare vehicles. He gave the right amount of attention and did not make us feel pressured or anxious during the process. His coworkers and manager were also extremely helpful and friendly - which leads me to believe that they will take care of us in the future. I was able to get a good price on both the trade-in as well a... read more

gentry410 

on DealerRater

13 years ago

I'm not usually the type to write reviews - but I feel it's necessary to give credit when credit's due. When I purchased my Accord New in 2010, I purchased an extended service "Tire & Wheel Guarantee" which was designed to cover the tires against road hazards and the wheels against cosmetic damage caused by normal wear and tear. When I experienced a slow leaking tire, I brought the vehicle into the dealership to begin the process of filing a claim to see if it would be covered under the plan, and also noticed that my wheels ... read more