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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent Friendly and quality work. I highly recommend this dealer and sales associate Max Wang to anyone who look for high quality customer sevice in searching for next car.
Business response:
Thank you for your recommendation! We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
Amazing experience is always my salesperson Jasper Abreu him Working with the entire staff at Chambers has always been a pleasure I've been buying cars there for over 25 years I specially enjoyed working with Jasper Abreu he's a knowledgeable smart young person who is very trustworthy and and pays attention to every detail.
Business response:
Thank you, David! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Jeff Davis, General Manager
Anightmare that continues over and over again: I brought my vehicle in to Mercedes Benz of Boston on9/20/17, car would not start, dash board lit up like a Christmas tree, car would locked in park mode. I was assigned a consultant by the name of Matt, who kept me informed on all the issue and repairs on a timely basis, car was picked up the next day, problem was a defected ESPcontrol unit cost me $1435. But my nightmare began sixty days later, on October 31,2017 got in the car it would not start, dashboard lit up again with a... read more
Business response:
Thank you for taking the time to provide this feedback. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly, we did not deliver on that goal with your visit. We will share this feedback with the general manager, Jeff Davis, and ensure this is addressed. Again, our sincere apologies.
Great Sales Team. Having excellent past purchase experience with dealership it is no wonder I will keep coming back . From Management down to sales team to service dept. Friendly and helpful to make your experience as pleasant as possible and informative so you don't feel naïve to your new or used vehicle
Business response:
Thank you, Ralph! We realize you have several choices when buying a new vehicle and we thank you for choosing Mercedes-Benz of Boston. I will be certain to share your kind words with Stephen and AJ. We thank you for your continued business and we look forward to serving you again in the future. Best, Jeff Davis, General Manager
Herb Chambers Mercedes of Boston Can Move Quickly This dealership has its act together. I went to see them and within two hours they had located an offsite car with all of the features and colors that I desired and had it ready for delivery by the afternoon of the next day. Paolo Castro, the salesperson, was able to ensure that the rest of the dealership team, the finance person, the preparation group and the concierge who teaches new owners about the details of the car, were all ready so that the entire experience went very... read more
Business response:
Thanks so much for leaving us a review, Gerald! I'll be sure to tell Paolo, Jhonathan, and Kris what a great job they are doing! Many thanks and happy driving! Happy New Year! Jeff Davis, General Manager
smooth and quick Rob was a pleasure to work with. It was a worry free & smooth experience. I was in and out in less than 2 hours. Wife is super happy with the new MB vehicle. I'm coming back soon.
Business response:
Thank you, Alex, for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Rob. We value your business and hope to see you again soon! Happy New Year! Jeff Davis, General Manager
First MB I had the pleasure of working with Skylar Caligaris on my first MB vehicle purchase. She was very professional and knowledgeable and made the entire car buying process enjoyable and swift. When it came to negotiations Skyler and her manager were helpful and fair. Furthermore, I been a Herb Chambers customer for the last 16 years and would also recommend buying/servicing from Herb Chambers, their staff and service are second to none.
Business response:
Thank you so much! Our primary concern is delivering flawless customer service and I’m happy to know that Skylar was able to provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Happy Holidays! Jeff Davis, General Manager
So Happy! Chip McCarty was well informed of what was available, he listened to my wants and needs and was able to find exactly what I was looking for. I Love my new car. Thank you Chip!
Business response:
Thank you, Sheila, for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! I'm so pleased to hear that Chip proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
Purchase of a New car This was the 3rd car we purchased at Mercedes with Jasper Abreu in the past two years. Jasper has gone above and beyond our expectations and was a pleasure to work with. Herb Chambers is lucky to have such an honest and hard working sales person working for them. Best Patrice
Business response:
Thank you, Patrice, for taking the time to tell us about your experience. Hearing that Jasper took such great care of you from start to finish is the kind of feedback we like to hear! Thank you again and we look forward to serving your automotive needs for many more years to come. Best, Jeff Davis, General Manager
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,179 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is closed now. It will open tomorrow at 9:00 a.m.