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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent Very good customer service and very helpful employees. Would highly recommend this dealership to anyone buying a new Mercedes - Benz. Special thanks to Maged who helped me through my process
Business response:
I sincerely appreciate the time it took for you write this great review about Maged! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Kind Regards, Jeff Davis, General Manager
Its all about Keith I went to Mercedes Benz during a snowstorm as I have learned it is best to test drive under such conditions. I was not dressed for Mercedes. Keith was the most welcoming, knowledgable friendly, and attentive sales person. I test drove on Saturday during a small snow storm and returned on Monday at the start of the Blizzard of 2015 to pick up my car. Keith jumped through every hoop to get my car ready and get me on the road. He followed up with everything I requested. If you go to Benz, go straight to Keit... read more
Business response:
Thank you, Heather, for taking the time to share your experience. We're thrilled that you enjoyed working with Keith, he's certainly a wonderful asset to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Jeff Davis, General Manager
Pleasant, Efficient, Knowledgeable Love the car! This is my fourth Mercedes and I wouldn't drive anything else! My sales person Chip McCarty is professional, always available, and knowledgeable. Makes my experience with the company very pleasant and easy.
Business response:
Nancy, I sincerely appreciate the time it took for you write this great review about Chip! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Kind Regards, Jeff Davis, General Manager
A Great Experience at a Class Operation The welcoming face of Mercedes of Boston is Albert Berisha, a stylish gentleman in the truest sense of the word! Albert’s arrival team assists you in departing your vehicle, guides you to sales or service, and spirits away your vehicle until it is next needed. Once in the immaculate showroom, you’ll find astute guidance in the hands of Rob Tinkham. A cornerstone of the sales team for more than two decades, Rob has an informative, educational and consultative approach to helping you acq... read more
Business response:
We really appreciate you taking the time to leave feedback for our dealership. Here at Mercedes-Benz of Boston, we know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Jeff Davis, General Manager
Great Dealership My wife and I each purchased a car this year from Herb Chambers Mercedes-Benz. I had the great pleasure of working with Jasper Abreu. He was extremely attentive, knowledgeable and reasonable and a pleasure to work with. We each purchased a car at a good price and the service was impeccable. Mr. Abreu kept every promise and followed up promptly arranging for every service and additional product ordered by us relative to our purchases. The next time I purchase a vehicle, as they say in the movies "I'll be back... read more
Business response:
Thank you, Brad! We really appreciate you taking the time to leave feedback for our dealership. Here at Mercedes-Benz of Boston, we know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Jeff Davis, General Manager
First Class Service I found my experience with Keith Robinson to be top notch. I had originally purchased a Mercedes at another dealership, but was recommended to Herb Chambers, where I met Keith. A perfect and classy gentleman, who assisted with my purchase, Keith spent a great deal of time with me. He gave me instructions on all of the equipment at the time of purchase, and even came out to the house to install my garage door opener and give me more "lessons." In addition, when there were still little things I wanted recti... read more
Business response:
Here at Mercedes-Benz of Boston, we know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. I'm so happy to read that Keith provided you with exactly that. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Jeff Davis, General Manager
Smooth experience and got precisely what I was looking for. I initially dealt with Alex looking at the GLK Bluetec. Took a test drive and very much liked what I found but timing wasn't right. Alex appropriately kept in touch - no pressure. but kept me in he loop. When I showed up unannounced with my wife at the showroom for her to test drive, Alex was with another client and handed me over to Mike who picked up seamlessly. Next day, Mike found in Inventory exactly what I was looking for, reminded me of year end promotion, we... read more
Business response:
Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
Dealing with the best!!! Mercedes is the best if the best but Sales Associate are what makes you come back. I recently got a new GLA and it was a great experience. We were in a difficult position to put a lot of money into our older R class or get into something different. Time was of the essence and our Sales Associate Alex Fine was incredible. He is extremely personible and was very helpful to make sure our needs were met. Alex gave me an overview of all the features and a very informative test drive. The process was basic... read more
Business response:
Keri and Kevin, Thank you so much for taking the time to share this wonderful feedback. We make every effort to provide the very best customer service and Alex is truly a testament to that. Hearing from our guests, that we have succeeded in this endeavor is so gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
Best of the best I had the pleasure of working with Alex Fine in sales, (and Fred Abban for the pickup/walk-through) and I have to say, this is how a dealership should work. Completely professional, made me feel like my time was valuable, and worked to give me the best deal possible. I will be coming back to this dealership again, for sure, and hope to work with Alex/ Fred again.
Business response:
Thank you, Lexa! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Alex and Fred were able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Jeff Davis, General Manager
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,412 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is closed now. It will open at 9:00 a.m.