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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From my perspective we live in a time where in a race to save, many have sacrificed the art of service. This is not and I suspect will never be true at Herb chambers. These folks are the best in taking care of me and my family. We currently own 5 separate cars from herb chambers. this is a trend which will continue. The folks I have mentioned here and many more at Chambers are the reason why... The folks specifically mentioned here would be welcomed in an orginization such as mine where customer service is the primary thing ... read more
I've visited this dealership more than I would like for my 2001 C240. In the latest visit, I had my rotors and brakes replaced, as well as the emergency brake. Less than 7 months later (and less than 2k miles), the brakes are warped and there is ridiculous vibrations coming from the car. The emergency brake screams when released, rattles over bumps, and feels like it's about to fall apart altogether. After taking it in a few weeks ago (and being charged for the inspection), the car was given a clean bill of health, but the p... read more
This is my second post about the service advisor Bill Roust. Previously, I posted that this guy was rude, tried to prove that I was lying. In addition, I found that this guy works with some mechanics to rob customers’ money. They recorded that I needed new A/C compressor and estimated the cost to be $1400. (They gave this estimate at my second visit there due to A/C problem.). Just because of the rudeness of Bill Roust, I declined the job and went to other dealer. At other MB dealer, the A/C was repaired without replacing th... read more
When I went to buy my car, this people were overly friendly. However, when I have to bring my car for service, it is nightmare. The service department people are so uneducated and rude. They act as if you are asking them a favor. They are so low class and unfriendly, with few exceptions. I have my car in for service at least once a month. They never fix the problem properly and they take forever. They fixed a part for me and they never even asked me if the price was okay with me. I had no other option but to pay. The worst p... read more
Tarnished Three Pointed Star Experience When I purchased a Certified Pre Owned C 300 Mercedes through Thanh Nguyen, I was told it was a "one owner" vehicle. I test drove the car and found it was very clean but felt a vibration in the suspension or wheels. Thanh said they would take care of that issue before I took delivery. I purchased the car and traded my current vehicle in. After two weeks of ownership, the vibration I felt initially was worse. I brought the car in for service and when I picked the car up the next day, fo... read more
Terrible purchasing experience Sales person promised certain things and then retracted the promises when it came to sign on the bottom line. Multiple calls and e mails to finance department to cancel extended warranty were never answered. E mailed manager to explain our disappointment and he said he would look into it and get back to us, he never did.
I left an expensive pair of sunglasses in my car while waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they must have fallen, but after I left and phoned back to say I was filing an insurance loss, she said that in the past change had been stolen from cars being serviced and while the employee responsible for those thefts had been fired, sunglasses had been taken from vehicles previously although "not recently." I do not hold the deale... read more
This dealership advertises in the Sunday papers that they are different from other dealers and have a zero tolerance for shady behavior. The reality is the exact opposite. I have never felt more cheated by a car dealership... they shake hands with you on a deal and then call the next day to say that a handshake means nothing and theyve changed their mind. After negotiating a purchase price and agreeing to do the lease at cost, they then quote a money factor that is well above the rate charged by every other dealer in the cou... read more
Bill's attitude: "You(customer) are a fool, I know cars very well." He did not respond to my call for a couple of days. He had the tech do job I did not want. During the discussion about that matter he was very agressive, and he insisted that I was lying though I was not. He never said sorry. He maintained impolite, look-down-upon kind of attitude. Only 2 hours plus a little job was done during 4 days. Bill seems have a tendency to become aggressive and to believe that customers are fool and are lying while he himself know... read more
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,185 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.