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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Their costumer service and professionalism is a fluke I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Mercedes at that location because of their costumer service and service in general. In my opinion, their professionalism was not what I thought it would be. An expensive item of mines got missing while my car was in service. A technician manager drove my car to check a squeaky noise my car had, while on the test drive he flew ... read more
Chat was super rude!He spoke to me as if I were a 10-year-old. I’m not sure how he gets anyone to purchase a car. I feel bad for his Frontline sales person because I was here by a car
Typical salesman promised me he would hold car for me until the title came in. But he did not honor his word. The car was sold to someone else while I was waiting for the title to come in.
Horrible experience with this dealer. Incredibly poor follow up from the Sales Team. Items that should have been easy to get ( CPO Proof, Warranty Information, Owners Manual) on my purchased Mercedes were difficult and late to get. I honestly am not sure the car was actually and Pre Certified vehicle. I paid for it but based upon my experience I am feel I got taken by this dealer. Given this poor experience I actually sold the car 2 months later and used another Herb Chambers Dealer to purchase another brand (Audi)- I could ... read more
I purchhased a preowned 2019 Porsche Targa 4S for Mercedes Benz of Boston, part of the Herb Chambers group. While my initial experience was exceptional, the follow up and follow thru is appalling. Rob Tinkham, salesperson was very helpful. I purchased my car, sight unseen, as travel from Florida to Boston would be very challenging due to Coronavirus. I did review the vehicle via Facetime and requested that Rob, who has owned many Porsches, go over the car with a fine "toothcomb," which he indicated that he would and subseque... read more
Business response:
Thank you for providing us with your feedback. We strive to meet the expectations of all of our guests. We are disappointed to know that we were not able to achieve that goal while working with you. Purchasing vehicles out of state does build in additional layers of difficulty which can make meeting expectations more difficult. We continue to grow and learn from the experiences we have and will take this opportunity to do the same here. Unfortunately, we cannot provide further compensation to that which has already been sent... read more
Cautious for Fraud!!!! When I bought the brand new Mercedes, they told me they didn't have the spare key in stock, and they were going to mail the second key to me. I trusted them. However, I never received the spare key. They told me they have already mailed it out but when I asked for a tracking number they never provided it to me. After 9 months of purchasing the vehicle, I still didn't receive the second key, which is required by law when you purchased a car. When I call them, no one can give a responsible answer, and Ma... read more
Handicap Accessible Vans Within the last few years it appears that Mercedes has attempted to produce an affordable wheelchair accessible van. I found the sales literature provided was inadequate in my search. Your Metris literature was aimed primarily at cargo vehicle customers. You need proper literature specificity highlighting wheelchair access conversion. Don’t be afraid to provide approximate costs of conversion to comply with state passenger safety guidelines. My salesperson did his best, but in the end I had to resear... read more
Worst Experience Do not go here! I was interested in leasing a new Gla250. The sales rep did call me back; the finance manager Chris, never did. Bad experience. I purchased a Mercedes elsewhere. They don't care about repeat business.
Business response:
I apologize that your experience with us was not better. If there is anything we can assist you with in future we would love the chance to earn back your business. Thank you, Jeff Davis, General Manager.
Absolutely the Worst Customer Service!! I cannot express how awful this dealership is with it's customers! From our sales associate to finance, we cannot be more disappointed. We leased a 2016 C300 and traded in our Saab back in December 2015. When we went to drive our newly 1 time cash pay leased vehicle, we realized the sales associate, Jerry put our old unregistered plates from our former vehicle on the car. We ended up leaving on Christmas eve without our car but instead a loaner car during xmas week when we wanted to be... read more
Business response:
I am very sorry for the mistakes that our dealership made. We have some great employees here and unfortunately, mistakes were made in your case that should not have happened. I'm glad you are happy with your vehicle and experience at Lynnfield as they too have some great employees. Thank you, Jeff Davis, General Manager.
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,185 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.