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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Terrible customer service with no follow up. Had my car for 3 days just to swap out tires smh.
Business response:
Thank you for the review. I sincerely apologize for the long wait and will make sure the situation gets looked into with our team so that we can work on providing more efficient experiences in the future. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Jeff Davis - General Manager - jeff@herbchambers.com
TERRIBLE- I went in for my 20k mile service. They told me I had 2 cracked wheels and needed 2 tires with my service for about $4,000. They told me it was normal wear and tear. At 20,000 miles wheels should not be cracking. They blamed me. I baby my car- no way was this my fault. 20,000 miles and cracking is not normal. They also told me they were recently sited twice by inspections and had to be extra careful and inferred that if they weren't sited that they would have let it slide. Granted, they gave me a "discount" but the... read more
Business response:
We regret to hear about this experience, Brian. We'd like to help resolve these concerns and improve your impression of us. Please reach out at your earliest convenience. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
Agent Patrick was abrupt and not interested to provide details. His colleagues were much nicer when they assisted him
Business response:
We're disappointed to hear about this and assure you that we take feedback seriously. We'll present this to our team and encourage you to reach out if you have additional information to help resolve these concerns. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
No Star! I bought a brand new GLE 350 here last No Star! I bought a brand new GLE 350 here last September. Two weeks ago, the right front window can not closed at all, and the heating system didn't work properly(big noise). Bad? not the worst, They damage my left front door, it's leaking air in now! ouch? no, it's not the worst part, they claimed it's not them caused this damage, it's because of someone tried to get into my car! The funniest part is after I requested to investigate the camera there, they send me a download v... read more
Business response:
Hello Vivian, It should be noted that while we do not believe that the damage happened here, but through an attempted theft, I am sorry that this entire situation happened. As you are aware, we have agreed to make the repairs as you requested at no charge to you.
Every time I come in here I feel unwanted. I'm honestly going to stop coming here. Last winter, I was looking to lease a new Mercedes for my wife's birthday. The first time I went it, I had a sales rep that clearly didn't take me seriously as buyer. Mind you I have a excellent credit and more than enough finances to afford the vehicle I was looking for. But I felt (and this is my opinion) because of the way I was dressed and I because I didn't "look the part" the rep didn't take me seriously. The experience was so bad I even... read more
Business response:
Thank you for reaching out, Ethan. Please know that we aim to treat all our customers equally and I'm truly disappointed to hear about these concerns. If you're willing to discuss your experiences, I'd like the opportunity to get some more details from you before addressing the situation with my team. Would you please consider contacting me directly at your earliest convenience? Thanks again, Jeff Davis - General Manager - jeff@herbchambers.com
I have written four times and it won’t let me continue so sorry liked the young man but this is a burden
Business response:
Thank you for taking the time to leave us a review. We apologize for any frustration and hope we can be of service to you again in the future.
Had a flat battery, made 3calls from car for assistance. Phone line very poor person was using speaker phone. On second call I was connected to someone who said he was out of the office! 3rd call person sent wrong address to roadside assistance. 4 th call to MB Megrath Highway, gentleman said he would inform whoever was on charge of roadside assistance and would call me back. Never did. I called MB again and after a long wait for someone to pickup the phone the woman connected me to someone so I could give the correct addres... read more
Business response:
Thank you for bringing this to my attention, Penny. I'm truly sorry to hear about this frustrating experience and will make sure it gets looked into & addressed with my team. I hope you'll consider giving us the chance to do better in the future. Thanks again and please don't hesitate to reach out directly if you'd like to discuss the situation in greater detail. Jeff Davis - General Manager - jeff@herbchambers.com
Vehicle was brought in for a rear right airSpring Vehicle was brought in for a rear right air Spring change. We were told by mike Robinson that they were unable to detect a problem with the said spring but requested that the leveling sensors be changed ($1607.83 parts and labor but the the parts cost only $387.65.) After changing the sensors, I was the called and informed that the rear right air spring needed to be replaced and that will cost an additional $1824.52 : parts $650.00 , labor $1.174.00. When I brought in my car ... read more
Sold a car from under me after I signed the purchase agreement. Low class, cheesy, bad car dealer transaction. Herb Chambers needs to teach an ethics class for his sales team.
Business response:
We're sorry to hear you feel this way. We'd like to hear more about this to determine what happened so we can improve your experience. Please reach out to me at your earliest convenience. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,185 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.