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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My car was dropped off at 7:30am and at 2:30 when I called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis
Business response:
We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help resolve these concerns. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
They sold a car to another buyer after I signed the sales agreement. Cheesy, underhanded, unprofessional move.
Business response:
We understand your frustration and appreciate you bringing this information to our attention. Please contact me at your earliest convenience to discuss this situation in more detail so I can help resolve these concerns. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
My baby AMG C-43 bought from this location.It was my dream car and salesmen makes my dream comes true .I am truly great full
Business response:
Tabish, We're so happy our team could help you find your dream car! Thank you for leaving us this great five-star rating and for choosing us! We hope you have many great adventures in your new ride! - Mercedes-Benz of Boston
They don’t take care of you if they think you’re not rich. Had to wait 30 minutes for an appointment when there were no other customers at the time. Staff is generally unprofessional and I had to ask my way to have someone check me in for my appointment, wait for a representative, purchase parts and even wrapping up my experience there, I felt ignored and unassisted during my whole experience, would not go back.
Business response:
We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. If you would like to discuss this issue further, please don't hesitate to reach out to me directly. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
The service adviser was really , really bad.Terrible experience, no communication, slow and incompetent service. Waited 3 days for diagnostic, much better going to the greasy guys on any gas station.
Business response:
We appreciate you bringing this information to our attention. I would be interested in hearing more about this experience so I can address these concerns with the team. Please reach out to me at your earliest convenience. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
Terrible!! One day after your service department serviced my 2017 E300 ALL 4 of my tires needed air, means I one checked the tires, Sloppy
Business response:
We're sorry to see the low rating, Richard. Please contact me to discuss this so I can help find a resolution. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
I Have purchased three cars through this dealership and I find them exceptional. Pleasant People to work with. Thanks I I i I i I
Business response:
Thank you for your loyal business with us at Mercedes-Benz of Boston, Lynda! We're so glad to have you as a customer and look forward to your next visit!
I live in Virginia, and I contacted this dealership to purchase a 2019 e300. I was directed to a sales manager and it was very clear from the beginning that he was not interested in selling to an out of state buyer. In fact, he said that stock was moving so fast that he was reluctant to sell to any out of state buyers unless it was a cash-only purchase. He reasoned the customer service nightmares involved with financing cars and completing registrations for out of state buyers. Welcome to the new world. I have bought two car... read more
Business response:
We understand your frustration and appreciate your patience during these unpredictable times. I would be interested in discussing this more with you to help improve your experience if you have the time. I appreciate this information and thank you for your feedback, Jeff Davis - General Manager - jeff@herbchambers.com
The general manager is an extremely arrogant, rude and condescending person and I would NOT recommend him. He is very disrespectful on the phone. I will never buy a car from herb chambers or advise anyone to do so as long as he is the general manager. I understand that this may not change anything but I felt like I should warn anyone who is reading these reviews. He is the worst manager I’ve ever dealt with.
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,185 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.