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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Disgusting Dana was very upprofessional and was unwilling to help at all, this place including her is like being in high school drama, you may speak to your friends way but not customers. Never going to Herb chambers again.
Business response:
I apologize that you are unhappy with the way you were treated by my team. We work very hard to provide our customers with excellent customer service and I am sorry we failed to do so with you. I would love to speak with you more on this matter if you would like to email me -Jdavis@herbchambers.com. Thank you, and I look forward to hearing from you- Jeff Davis, General Manager
Great until the last part My wife bought a new car from this dealership. We picked it up today after a single previous visit. I spoke on the phone with Margaret and she was awesome, very upfront and honest. When we came in our sales person was Max and he was also great, upfront, concise and efficient. We ended up buying the car and arranged to come in to drop off the trade and pick up the new car. When we came to pick up the new car we went through the new owner education with Fred, this is the part that prompted me to write... read more
Expensive, slow, arrogant and condescending Overall, a very frustrating experience. I couldn’t get the transmission on my Smart Electric Drive out of Park. Also, the brake lights wouldn’t illuminate when the brake pedal was pressed. This was a very straightforward diagnosis – a bad brake switch. I couldn’t do the repair myself, so I had the car towed to Smart Center Boston (aka Herb Chambers’ Mercedes-Benz of Boston). I told them all of the symptoms and said I thought it was the brake switch. They were able to look at the ca... read more
Business response:
Thank you for providing us with your feedback. We certainly value our customers and want to provide them with excellent service. I am sorry that we failed to do so in this situation. We never want our customers driving unsafe cars so we take the time to diagnose the problem correctly to ensure that it is indeed safe to operate. Again, I apologize for the service you received and if you should need anything at all please feel free to contact me. Jeff Davis, General Manager- jdavis@herbchambers.com. Thank you.
Changing my review from September 27th. BUYER BEWARE I wrote a great review a few months ago. Then I found out that some of the things I agreed to with this dealership where not on the papers I sighed Shame on me. Buyer beware. Now I owe a few thousand dollars from my old lease. They are supposed to take care of them. Unfortunately I paid for my maintanence up front on a new 3-year lease. I asked if the would refund that money because I do not want to patronize them. No answer. Do not leave the dealership without going over ... read more
Business response:
We understand that you had a less-than-positive experience with our dealership and we'd like to apologize. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly, we did not deliver on that goal with your visit. We've shared your feedback with the General Manager, Jeff Davis, and have been assured that this will be addressed. Please feel free to share any furt... read more
Never been so humiliated in my life Absolutely rude employee. I’m a bigger woman and I just felt as though I was being judged the whole time by her. She kept giving me attitude every time I asked a question. I left there feeling so self conscious about myself and will never step foot into your establishment again because of her. :(
Business response:
I truly apologize for the experience you've described here. This is not at all what I would expect to hear from one of our guests. I would really like to speak with you to both humbly apologize and to try and find out more detail. Jade is one of our Client Care Specialists and spends little to no time with our guests, other than on the phone/email. We're wondering if perhaps you worked with someone else? We are eager to address this, but we'd like to get as much information as possible. If you would, would you either private... read more
High costs Let me start by saying that I have been a Mercedes customer since 2003. Although, I didn’t buy my first car at Mercedes of Boston, I brought it there for service when I moved to the city. Later I bought CLK 350 there and finally did a lease of C350 coupe. Mercedes of Boston used to be high quality when it came to service and sales, but in the last few years it deteriorated significantly. When I got my lease there, I was not given details about the end of lease such as wear and tear on the car and a disposition fe... read more
Broken Promises/ We bought a PRE CERTIFIED Mercedes from this dealership. At the time of purchase, the sales manager said he wanted us to be happy customers. He gave out his card and said to call if there were any problems. Well, as they must have known after their 96 point inspection, the front headlight washer cover was glued shut. The way it works is that after using your windshield wipers five times, the headlight washer opens and washes your windshield. Of course our headlight cover was glued shut, so when it was forced... read more
Do not deal with Kris Ricupero Kris was rude and potentially deceiving. He said I could not get the 1.99% financing rate which I had been talking to the salesperson all along about. I said I am not going to buy a car unless it is 1.99%, he then stood up and said "well I guess you are not going to buy a car today" in a very dismissive tone. The sales person called back a half hour later and said they had looked at the DCU website and that I could get the 1.99% rate. Jasper Abreu (Sales) and Jeff Tucker (Finance) were great.
needed radiator replaced, waited 6 hours and not replaced Needed radiator replaced on my GL450 Dropped it off at the service center in the morning at approx 9 am and they told me it would take 2-3 hours which was not an issue. While vehicle was there told them to also do a B Service told them I would be back around 3 pm which they told me was not an issue Also told them if there are any issues with fixing the vehicle then they should call me. I usually also go to this dealer for my vehicle service, I use my vehicle for busin... read more
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,185 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.