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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Michael is great but the Machines are trash, every time I drop my car off it comes back with another issue or a noise it was not making before.. and the ladies are super nice at the desk..
Business response:
Thank you for the review, Areitah. I'm sorry to hear you're not satisfied with your vehicle. Please don't hesitate to reach out if we can be of further assistance. Respectfully, Albert Berisha - Service Manager - aberisha@herbchambers.com
If you are a woman and you want to be robbed take your car for an oil change, I paid over 1500 for things I did in less than 3 months, they left my carpets soaked with water and my car woke up with a horrible smell, when I lifted the mat it was all wet, I don't recommend it, take your car somewhere else if you don't want to lose money,
Business response:
Thank you for reaching out. I'm sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Jeff Davis - General Manager - jeff@herbchambers.com
Dealership is great up until they have your money. After that, all down hill. They do not deliver on promised time frames. They make false statements to get you back in then offer their “apologies” when you call them on it. Incredibly inconvenient location and they do nothing to help make up for that.
Business response:
I'm sorry to hear that you had an unpleasant experience with us. Customer satisfaction is our top priority and it's disappointing that we missed the mark here. I'd like to learn more about what happened and see what we can do moving forward to ensure that you receive the service that you expected from us. Please give me a call at your convenience, Jeff Davis - General Manager - jeff@herbchambers.com
Horrible customer service, to charge 199 for putting a battery in a vehicle without any prior consent is unacceptable. Notably - they offered to tow my car to their shop - and I bought my car there as well and have given them a fair amout. Of business, but I will never give them direct business again moving forward. BEWARE
Jimmy was great although their reports on the work they was not complete which he had to print for me at my request. He state that Mercedes dose not print out reports anymore. Which I find deficient on their part. When one pay $1400 plus and does not get a detailed report on the work they performed and the condition of the inspected products we feel cheated. Be clear and upfront what you inspected and the condition of each inspection and what you paid for, tires, battery etc, etc,. As far their service and attentive it was g... read more
Business response:
Karen, thank you for your feedback. We're glad to know that Jimmy provided great service at Mercedes-Benz of Boston. Your comments about the reports and card reader are noted - we always aim to improve our services based on customer input.
The bill states that the car was washed and the front interior was vacuumed. Neither was done. The engine cover had finger prints all over the front and sides. Had a clean them off,
Business response:
Russell, thank you for reaching out. I will address this feedback with our team so we can take steps to improve in these areas moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Jeff Davis - General Manager - jeff@herbchambers.com
After trying to upsell me with $14,000 of new charges for new tires and brakes for a car I have used for 13,000 miles I will never return . Also having me wait an hour to find out when I could pick up the car was inexcusable.
Business response:
Your car came to us with 25,900 miles. It had body damage on both bumpers. The car has never had brakes or tires replaced and both are due. Your turn signal lens is also broken which is a violation. We did this inspection at no charge and provided you with a quote to make the repairs. This is what we do. You can accept or decline any repair. All the repairs we quoted are safety-related. It would be irresponsible not to inform you or any client.
They ruined my windshield washer fluid reservoir and placed a wrong cap on the front tyre since I asked was concerned about few other things. On top of all these things my car is under warranty and I drove almost 1 hour for this place
Business response:
Ravi, I'm really sorry to learn about your recent experience with us. This is not the level of service we aim for and it's disappointing to know that you've had these issues with your car after visiting us. We'd like to look into this matter further so please reach out directly when you can. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
Erika was horrible - did not aknowledge me. I had to wait a while to finally find someone to address my concern eventhough I actually had booked an appointment with Erika!
Business response:
Thank you for sharing your experience working with Erika at Mercedes-Benz of Boston! We look forward to seeing you next time!
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,185 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.