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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Best Mercedes Dealership. I’ve been with the Dealership for over 20 yrs., and the customer service is exemplary.
Business response:
MsCatinboston, thank you for your loyalty and kind words about Mercedes-Benz of Boston! We're delighted to know that our customer service has consistently met your expectations over the years.
Excellent service, Albert's attention is familiar and he explains very well the process of developing work for the vehicle
Business response:
Diego, we're delighted to hear that Albert provided excellent service and clear explanations at Mercedes-Benz of Boston. Thanks for sharing your experience!
Ronald Escobar took time out of his sales day to walk my wife and I through the dashboard features of her GLS after a service appointment. He went above and beyond for a customer who did not purchase the vehicle from him (or the dealership)- can't say enough about how accommodating he was and how helpful he was in getting us up to speed so quickly.
Business response:
Bob, we're delighted to hear that Ronald went above and beyond for you at Mercedes-Benz of Boston. It's wonderful knowing he could assist with your GLS features so effectively. Thank you for sharing this experience!
Service was courteous, fast, and well-handled. Jimmy kept me in constant contact. Always a pleasure.
Business response:
We love knowing that our team has earned your business and continued providing a level of excellence you can count on! Thank you for the five-star rating! - Mercedes-Benz of Boston
Great service from Gerald Quek, giving me a second tutorial on the dashboard functions, gettings answers to questions he had not previously encountered.
Business response:
We're delighted to hear that Gerald provided you with excellent service and a thorough tutorial at Mercedes-Benz of Boston. Thank you for sharing your experience, and we're here if you have any more questions!
Horrible service. Somehow they always claim to be doing free to my car when my insurance or I have paid thousands of $ to get the car issues fixed. Same issue again. I walked out of the dealer this time around and took my car for service at Mercedes Benz of Hanover. They always want to run unnecessary diagnoses to the car for issues they have created. Horrible sales service advisor and horrible dealer.
Business response:
Nikoleta, I'm sorry to hear about your experience with our service. We strive for transparency and quality in all repairs, so it's concerning to read this feedback. Please reach out if you'd like us to address any unresolved issues or discuss further. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
Service Technician was fantastic! ! Kept me informed all along the way, and when I picked up the car the pick up was efficient, and the car was nice and clean!
Business response:
Mark, we're delighted to hear that our technician provided you with such a positive experience at Mercedes-Benz of Boston. Thank you for sharing your feedback and we look forward to serving you again!
excellent customer service great environment. I’m really satisfied with Mercedes of Boston. Jimmy is a great advisor. I have no words for Jimmy really professional good customer support.
Business response:
We're delighted to hear that Jimmy made your experience at Mercedes-Benz of Boston so satisfying. Thank you for the kind words, and we look forward to serving you again in the future!
Always a pleasurable experience with the service department here, particularly Jimmy. His communication is spot on and I always feel like I am “in-the-know”. Highly recommend.
Business response:
Braddahms, we're delighted to hear that Jimmy and our service team at Mercedes-Benz of Boston provided you with such a positive experience. Thanks for the recommendation!
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,408 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is closed now. It will open at 9:00 a.m.