Mercedes-Benz of Grapevine

Tsindi 

on DealerRater

14 years ago

Russ has waited 12 yrs to sell us another Benz. He is personable/patient/ great with customers. Wouldn't think of buying a Benz from anyone else. John made the transaction almost painless. He was funny and explained the benefits of extra coverage well. Back to Russ: we had 2 MB's. Sold the 12 yr old sports car to son. The 24 yr old car needed repair and that's the only reason we decided on a new one. The old one is a diesel and a great car. Having repaired and will make decision about keeping. But due to reliability of Benz ... read more

mariamrahman 

on DealerRater

14 years ago

Scott was very cooperative and helpful. I felt very comfortable dealing with him over the phone, more then few sales reps. I meet here in Houston. I have visited 3 dealers and I end up buying form a sales rep. I talked to over the phone. because, Scott is thoroughly knowledgeable of his cars, thereby understanding and responding to my " few " inquiries. he always answered his phone and was available all the time for my calls. I do love my car and I am enjoying it everyday.. Thanks again for everything. 

vargoose 

on DealerRater

14 years ago

Russ was first of all a great salesmen. He took time to explain everything about the car and also took time to listen to what we wanted in our new car. He worked tirelessly to find the car that had everything and more of what we asked. He made us feel so comfortable and never seemed to rush us into the car he had on the lot. He heard what we were looking for and worked hard to make us happy and not settle for a car that only had some of the options that we requested. He truly deserves a raise and definitely appreciation for ... read more

Benze350 

on DealerRater

14 years ago

The entire purchase experience can be described as very pleasant, honest, hasslefree but professional. Pricing was a little but understandable values comes with a tag. 

skyking13 

on DealerRater

14 years ago

We purchased our 2011 Mercedes E350 two weeks ago and my wife and I could not be any happier with our decision to purchase another Mercedes from Park Place Mercedes, Grapevine, Texas. Our sales associate, Doug Prince, made our buying experience an effortless and pleasurable time at the dealership. PPM @ Grapevine and Doug Prince bent over backwards to make the experience an enjoyable time. Doug was not a hard sale type of guy, but listened to what we wanted and fulfilled in every aspect. Probably, the most gratifying trait a... read more

robbiego 

on DealerRater

14 years ago

We received excellent service from Andrei, Philip and John; incredibly nice guys all around. We were very well taken care of and will definitely do business here again. 

janettegolden 

on DealerRater

14 years ago

Once again I was very happy with my experience at Park Place. Everyone that I came in contact with was great and I will continue to recommend them. 

suaustin 

on DealerRater

14 years ago

Liked our salesman, very nice, expected more for the trade in from our research and lease appraisal, that is why price is okay. Love the new dealership. 

WendellJones 

on DealerRater

14 years ago

Mr Andrews was great. The finance portion was ok but was entirely too long. My wife filled out forms that had to be done over due to a new employee's inexperience.