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Grubbs INFINITI of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
12150 I-10, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
they charge me for things and fix things on my car without my permission which I knew nothing about. They charge an exorbitant amount for their diagnostic and then they charge for labor on top of the diagnostic. The diagnostic is $249 and the labor is separate at $249 so basically you spent $500 before you even get your car fixed. i've never heard of that in my life. Usually the diagnostic is waived and goes towards the cost of service in this case it was not so. I had to escalate to the general manager just to get some reso... read more
I have not been called to let me know when service was completed or even if it is finished .
Business response:
Hello, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (210) 824-1272 when you can so we can address this situation directly. Thank you and have a great day.
They never evaluated the issue I originally took the car in to be looked at. Instead, they identified "critical" more costly issues. Then backtracked on one I pushed back on. Never going there again!
Business response:
Hello, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (210) 824-1272 at your earliest convenience to discuss how we can turn this experience into a positive one.
Customer service was excellent but the service deparment did not tight the oil drain plug it was leaking and there was a lot of missing fasteners on the bottom engine cover which i have to replace.
Business response:
Hello, we really appreciate your feedback! Please reach out to us at (210) 824-1272 when you can so we can address this situation directly. Thank you and have a great day.
No communication from mechanic
Business response:
Hello Joann, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (210) 824-1272 so we can assist you further.
I would never purchase another Infinity and I'd never purchase from this dealership. I had problems the first 24 hrs. I was also sold a QX60 that doesn't even had the features I wanted. By the time I realized it it was a mint and to late. They never made it up to me nor did they give me an offer to buy it back that was anything less than insulting. Garbage dealership.
Business response:
Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at (210) 824-1272 when you have a chance. Thank you, and we look forward to hearing from you.
Communication was terribly lacking to the point I was having to call to get updates on the status of my car due to delayed parts and other things. I doubt I will be returning here again with an older, out of warranty repair.
Business response:
Hello, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (210) 824-1272 so we can work towards a resolution.
It wasn't exactly what I was looking for and it had more interior damage than expected.
Charging $400.00 for A/C work that my QX60 didn't need and in which was damage while doing timing chains , they are such a rip off .."beware" My car just low on freon, had to recharge system myself.
Business response:
Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (210) 824-1272. We look forward to hearing from you.
Frequently asked questions about Grubbs INFINITI of San Antonio
How is Grubbs INFINITI of San Antonio rated?
Grubbs INFINITI of San Antonio has a 4.4 star rating with 3,859 reviews.
When is Grubbs INFINITI of San Antonio open?
Grubbs INFINITI of San Antonio is closed now. It will open at 9:00 a.m.