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Grubbs INFINITI of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
12150 I-10, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Girls in service department knew nothing about Infinity cars. Charged me $300.00 for absolutely nothing. What a rip off !!
Business response:
Hi there, I would like to get some more details about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (210) 824-1272 so we can assist you further.
When I dropped my vehicle to their service on a Wednesday, my service manager said it would be ready by Friday. I called him on Friday afternoon, he said it won't be ready till next day. I called him again Saturday, now they said my service manager didn't come to work, and also the technician didn't come to work. No one tried to solve the matter. I called Monday, my service manager was still not on duty, I had to ask another service manager to complete the job. I was finally able to take my vehicle out of there on Tuesday. I... read more
They had my vehicle for nearly a month. I had a loaner. They did find that I had a radiator crack and yes the issue I had was fixed. However then did a 21 point inspection on my vehicle and didn't even find that my windshield wiper fluid wasn't working. They are extremely over priced for there services.
Business response:
Hi Jonathan, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (210) 824-1272 when you have an opportunity, and we will be more than happy to try and turn your experience around.
waited 3 hours for oil change
Business response:
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please reach out to us at (210) 824-1272 when you can so we can address this situation directly. Thank you and have a great day.
Rated high for great service provided by maintenance rep. Very dissapointed that Grubbs doesn't include patchable nail holes as part of road hazard warranty
Business response:
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (210) 824-1272.
Usually they get 5 stars across the board from me however with this last visit I am left extremely disappointed. My car started to make a grinding sound last week and I took it in. Turned out to be my transfer casing and was quoted a little over $7300 for the service. I asked how does this happen? If I bring it to you guys for ALL repairs and you are doing this "extensive" multipoint check every time how'd it get missed?!?!?! The Rep says oh it's a major leak and I rebut that with my garage floor is finished I have no leaks ... read more
Business response:
Hello, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to discuss this with you. Please reach out to us at (210) 824-1272 at your earliest convenience to discuss how we can turn your experience into a positive one.
They only wanted to sale you the car. They never followed up on how the customer enjoyed their car or not. They ordered part for my car never give you a Curious or consideration Update on the part. i'm still waiting. It's been close to a month now.
Business response:
Hello, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (210) 824-1272. We look forward to hearing from you.
Had to wait over 5 hours for service to be completed.
Business response:
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (210) 824-1272.
I waited slightly over 2 and one-half hours for the services to be completed. Advisor apologized for long wait. Never received any paperwork or email regarding what services had been completed.
Business response:
Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (210) 824-1272 when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about Grubbs INFINITI of San Antonio
How is Grubbs INFINITI of San Antonio rated?
Grubbs INFINITI of San Antonio has a 4.4 star rating with 3,859 reviews.
When is Grubbs INFINITI of San Antonio open?
Grubbs INFINITI of San Antonio is open now. It will close at 8:00 p.m.