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Grubbs INFINITI of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
12150 I-10, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Very poor service this is the third time we had to wait 3 hours for an oil change
Business response:
Thank you Sophia for your review. We are disheartened to learn about your less than perfect experience with our company and in case you wish to reach out to us. We take all feedback seriously and will always try to improve our customer's experience. Terry Landry Service Director (281) 589-9777
I wish the service tells me that I need some repair new one parts. Only just two parts for sparks and oil changes. Then I went there again in a few weeks later. Ugh! Waste my time. So disappointed.
Business response:
Hello, here at Grubbs INFINITI of San Antonio, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (210) 824-1272 to discuss ways we can better serve you in the future.
no thanks, no thank you. and if you continue to ask, I won't respond to your questionnaires.
Business response:
Hi, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Worst customer service ever. Took my car in to get an oil change done and they returned it with a broken windshield. Would not admit that their employees did it and I had to pay to get it fixed. Service manager is rude and very unprofessional.
Business response:
Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (210) 824-1272 at your earliest convenience to discuss how we can turn this experience into a positive one.
Vehicle has not been serviced... I keep getting surveys regarding how was the service, and I'm still waiting for them to call and schedule. I've sent emails, and a return call, but still no answer, yet I keep getting these surveys as if they worked on my vehicle.
March 19was OK with the oil change. It was the March 29 service that was a nightmare. Went in for changing of the oils of the power steering and the brake fluid. When they gave me the car back I had a radiator leak. They tell me OK will fix it for $2400. Funny I didn't go in with a radiator leak but I come out with one? That was discouraging.
Business response:
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please reach out to us at (210) 824-1272 to speak to our manager directly.
I bought my Acura MDX from you July 2023. I bought the extended warranty including tires. I had a flat tire and inquired if that was covered in my warranty. It was, as was a rental car. When i called State Farm to start a claim they had no record of me in the system. Turns out when I bought the car, someone forgot to send in my warranty to State Farm. So my flat tire was Tuesday. I had to call AAA because no one can help me get my car to the dealership. They said it may take some time to get the warranty stuff figured out. I... read more
Business response:
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (210) 824-1272 when you have a chance. Thank you, and we look forward to hearing from you.
Since purchasing my vehicle from Grubbs San Antonio I've experienced poor service from the sales team to the service department. They truly need training in customer service among other things.
Business response:
Hi, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (210) 824-1272 at your earliest convenience to discuss how we can turn this experience into a positive one.
I paid $500 more than my offer because I was guaranteed a car detail and full service inspection. The car has squeaking breaks and was delivered dirty.
Business response:
Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (210) 824-1272 when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about Grubbs INFINITI of San Antonio
How is Grubbs INFINITI of San Antonio rated?
Grubbs INFINITI of San Antonio has a 4.4 star rating with 3,859 reviews.
When is Grubbs INFINITI of San Antonio open?
Grubbs INFINITI of San Antonio is open now. It will close at 8:00 p.m.