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Grubbs INFINITI of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
12150 I-10, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
They broke something in bottom of my perfectly smooth running and sounding car. They denied they did it, of course. Horrible. You cannot trust a dealership. You get price gouged then on back end mess something up and deny deny deny.
Business response:
Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (210) 824-1272. We look forward to hearing from you.
Terrible would not recommend
Business response:
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to discuss this with you. Please reach out to us at (210) 824-1272 at your earliest convenience to discuss how we can turn your experience into a positive one.
the started charging customers to use "credit" at checkout and with the expenses of car repairs so high this is disappointing and frustrating.
Business response:
We are disappointed to learn of your experience here at Grubbs INFINITI Of San Antonio, but will take this opportunity to improve. If you have any further questions, please give us a call. We're always happy to help!
We Lost a GREAT TEAM!!! Get ready people for very Robotic Customer service!! We Lost Ricky:(, Kim:(, Shawndi:(, Alan:( They were so Honest and Truly cared about their customers and their concerns and needs they helped and checked on you would go the extra 1000 miles for you Oscar is Great, so is Camile that's all we have left INFINITI OF SAN ANTONIO IS GOING TO LOSE ALOT OF CUSTOMERS!!!!! INFINITI REALLY NEEDS TO GET THEM BACK Corporate isn't doing something for all of them to leave!!This is my 1st time with very poor custom... read more
Business response:
Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (210) 824-1272 so we can understand your situation better in order to try and turn your experience around. Thank you, Grubbs INFINITI Of San Antonio
Incompetent employees. Never returning and they lost my business with the countless times they wasted my time and for lack of communication and inconsistent information relayed to me. Furthermore, they did not do a thorough inspection of the vehicle which would have led to serious injury or death.
Business response:
Hello, it's upsetting to hear that your experience was anything but stellar. Please reach out to us at (210) 824-1272 when you can so we can address this situation directly. Thank you and have a great day.
Car was given back since dealership was not able to transfer title to me poor customer service would never recommend this dealership. What professional dealership sales a car they can't legally sale. 6months of the run around from a prestigious dealership very disappointed.
Business response:
Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to make this up to you. Please contact our manager at (210) 824-1272 so we can make your experience a positive one.
I have left several messages for them and no response. TERRIBLE CUSTOMER SERVICE
Purchased a car from them, as is, no warranty, getting car home, parked in the garage. In the morning there was a very odor of gasoline in my garage. I took the car and told about this issue and they are willing to fix the issue for $2000! The car is a 2014 Ford Mustang and paid $35000 for it. Cannot believe that they would sell a vehicle which is unsafe, maybe even catch on fire
Business response:
Hello Ralph, we appreciate you taking the time to leave us this feedback. Please reach out to us at (210) 824-1272 when you can so we can address this situation directly. Thank you and have a great day.
Very poor service. Returned my vehicle with missing parts and plugs not connected properly. Please go to Boerne,trust me.
Business response:
Hi, we are disappointed to hear that you did not have a more positive experience with us at Grubbs INFINITI Of San Antonio. If you are willing to give us another chance, please contact us at (210) 824-1272 so we can understand your situation better in order to try and turn your experience around. Thank you, Grubbs INFINITI Of San Antonio
Frequently asked questions about Grubbs INFINITI of San Antonio
How is Grubbs INFINITI of San Antonio rated?
Grubbs INFINITI of San Antonio has a 4.4 star rating with 3,859 reviews.
When is Grubbs INFINITI of San Antonio open?
Grubbs INFINITI of San Antonio is closed now. It will open at 9:00 a.m.