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Grubbs INFINITI of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
12150 I-10, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
It was an awful experience. One of my most disappointing. Extremely poor customer service, rushed and didnt clean my vehicle after charging me for a dirty vehicle that was given to me. Second guessing my decision to purchase with this dealership
Business response:
Here at Grubbs Infiniti Of San Antonio, we strive for excellence, and are disappointed to hear that you received anything less. This review doesnt sound like the way we do business, if you are willing we would like to hear more if you reach out to us a social@grubbs.com
I do not have an Infiniti. My name was improperly associated to this vehicle. I have tried to get my name removed, obviously I will have to make more phone calls.
Business response:
Please email me you info and I will get your name removed from this vehicle acooper@grubbs.com
they took their time in making sure the car was in good shape. however we did have to wait over a week after the purchase to receive the car. when we got the car it did still have some noticeable scratches that did not seem to be addressed or were done shodely
Used car I bought was having major issues after 2 weeks of purchasing. Service doesn't pay much attention to used car buyers, they simply don't follow up and you have to be constantly calling them to check status. Problem was engine overheating (thermostat) took easily over 3 months and repair cost was $1268.93 (for replacing thermostat) I am regretful I came to this place. I won't do business here anymore nor will I recommend to anybody.
Business response:
We are disappointed to learn of your experience here at Grubbs Infiniti Of San Antonio, but will take this opportunity to improve. Thank you again for taking the time to let us know how we can improve.
Will be having to take my vehicle back yet again for a brake job that I was initially told I needed. I wasn't having any problems with brakes and since the replacement was done, have taken vehicle back for squealing from the brakes and was told technician failed to grease them properly. Had them correct problem, so I thought. Now, the squealing is even worse, not only squeals at backing up but even when moving forward or applying brakes. Makes loud noise when driving, like rubbing or something.
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (210) 824-1272 to discuss this further.
Went in for an oil change, they kept me there for 3 hours. I had to ask multiple times about the status of my car and no answer from anyone and then they said that the filter was the reason. They could told me that sooner and gave me a loaner.
Awful customer service and arrogant employees. They dont have courtesy to say they can not perform service if their workers are gone. Waited 2 hours and then they came back saying they dont have technicians to perform service on my car.
They gave us a loaner car, and on the way back to pick up our care and take back the loaner, we had a blowout , which is a maintenance problem, they made us pay for them a new tire. And they were paid for detailing the car and it was not detailed. We have to drive 145 miles to this dealership and then back home. We will never go back to them. Terrible customer service
It took me 30 minutes just for the Oil change. Horrible customer service. Welcome staff was great but not the consultant who did not care what I complained about why took so long just the oil change.
Business response:
Unfortunately 30 minutes is about the minimum time anyone can do a proper oil change and inspection. While we try and be respectful of people's time we won't sacrifice safety to rush you or our techs through the process hopefully you can understand that. I see on Google your saying it took 3 hours please reach out to me if you would like to discuss as that should not have been the case unless something else was done and for that I appoligize as we do want all oil changes to be under 1 hour and worst case 1hr:30min with washi... read more
Frequently asked questions about Grubbs INFINITI of San Antonio
How is Grubbs INFINITI of San Antonio rated?
Grubbs INFINITI of San Antonio has a 4.4 star rating with 3,859 reviews.
When is Grubbs INFINITI of San Antonio open?
Grubbs INFINITI of San Antonio is open now. It will close at 8:00 p.m.