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Grubbs INFINITI of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
12150 I-10, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
After 8+ years servicing my car here, I had to speak with the manager Ricky. He let me understand that to him its more important to be right than doing whats right.
Business response:
Hello, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (210) 824-1272 at your earliest convenience to discuss how we can turn your experience into a positive one.
No service was done on my car. It was just rinsed off. And it broke down 3 days later after I bought the car. And it's been almost two weeks since I last seen it.
Business response:
Hi Santiago, we are disappointed to hear that you did not have a more positive experience with us at Grubbs Infiniti Of San Antonio. We would like to work towards a resolution, so if you are willing, please reach out to us at (210) 824-1272 to discuss this further.
The customer service at Grubbs Infiniti has suffered greatly ever since they took over for Gunn. I will be servicing my vehicle at the Austin and the Boerne locations from now on.
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (210) 824-1272 to speak to our manager directly.
The culture of this service center is about not listening to the customer and try to charge as much as they can. Total disregard for the customer's perspective and needs.
Business response:
Hi, we are disappointed to hear that you did not have a more positive experience with us at Grubbs Infiniti Of San Antonio. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (210) 824-1272. We look forward to hearing from you.
I am new to this dealership. My last 4 visits, at this dealership, I never had a service advisor meet with me when I drop my car off. I am met by a "Valet" who meets and greets and then directs me to a waiting room. At the previous dealership, I would always be met with a service advisor. I guess I was spoiled. Oil changes will always exceed a 90 minute wait time at both dealerships. I am just disappointed with the "new" way of doing business. I am being reduced from Customer to just an "Invoice" number
Business response:
Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (210) 824-1272. We look forward to hearing from you.
To be honest, this place is the worst place to get you car serviced at. If it wasnt for my service advisor, Alan, I would have returned my car. It all starts with the sales person and up to management. They dont care about you after you make a buy. They sell you promises they cannot not keep.
Business response:
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (210) 824-1272. We look forward to hearing from you.
It took three hours or more even though we had an appointment. Then walked out of there paying $200 for an oil change and tire rotation.
Business response:
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at (210) 824-1272 so we can work with you to make this right.
Service was great, did not appreciate the attempted upsells.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
the car was stolen insurance paid for several things and they decided to change both catalyst converters. when insurance only approved for one. so for they could break even they didnt replace some items. while it was there had them change oil not sure if they did. They did not reset the mileage on it and car was still showing to change oil.
Business response:
Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (210) 824-1272 to discuss this further.
Frequently asked questions about Grubbs INFINITI of San Antonio
How is Grubbs INFINITI of San Antonio rated?
Grubbs INFINITI of San Antonio has a 4.4 star rating with 3,859 reviews.
When is Grubbs INFINITI of San Antonio open?
Grubbs INFINITI of San Antonio is open now. It will close at 8:00 p.m.