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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent Experience Max was by my side through both cars. My first 2017 E-class turned out to be a lemon and my 2nd one Max ensured i got the specs i needed in a car. His knowledge of the cars features and quick solid responses to my inquires were above expectations. He was always in constant communication with me letting me know the status of the car and the overall process. Additionally, he always made time for me when it was convenient for me and he ensured when i was there that i was well taken care of in the service de... read more
Business response:
Thank you very much, Farzad! Max is so knowledgeable of the Mercedes-Benz line-up and focuses on what the customers’ needs are. He will be pleased to hear about your positive experience. Thank you again and if you have any questions about your vehicle, please don't hesitate to reach out. Best, Jeff Davis, General Manager
Easy, quality purchase w/ great after-sale customer service Found and purchased, registered and inspected without any hassle. Armando even came to pick up the car and bring it back when a time opened up for inspection. The only detractor from the experience is that the vehicle was not ready to drive away day one (they had just received it and needed to complete quality inspection and detailing).
Business response:
Thank you for your feedback on your recent experience with Armando. We take pride in providing exceptional customer service and I'm happy our team was able to deliver. Thank you for your comments and enjoy your new vehicle! Best, Jeff Davis, General Manager
Great experience Keith was great. I went to Burlington location originally but I didn’t have a great experience there at all. When I went to the Somerville location Keith took care of me. He got me a GREAT deal on Mercedez GLS 450. I will definitely recommend my friends and family to go see Keith.
Business response:
Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Keith is such an asset to our sales team and I'm so glad you had the opportunity to work with him. I will be sure to pass along this great feedback. Thank you for your business and we hope to have the opportunity to work with you again! Best, Jeff Davis, General Manager
Excellent Friendly and quality work. I highly recommend this dealer and sales associate Max Wang to anyone who look for high quality customer sevice in searching for next car.
Business response:
Thank you for your recommendation! We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Jeff Davis, General Manager
Amazing experience is always my salesperson Jasper Abreu him Working with the entire staff at Chambers has always been a pleasure I've been buying cars there for over 25 years I specially enjoyed working with Jasper Abreu he's a knowledgeable smart young person who is very trustworthy and and pays attention to every detail.
Business response:
Thank you, David! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Jeff Davis, General Manager
Changing my review from September 27th. BUYER BEWARE I wrote a great review a few months ago. Then I found out that some of the things I agreed to with this dealership where not on the papers I sighed Shame on me. Buyer beware. Now I owe a few thousand dollars from my old lease. They are supposed to take care of them. Unfortunately I paid for my maintanence up front on a new 3-year lease. I asked if the would refund that money because I do not want to patronize them. No answer. Do not leave the dealership without going over ... read more
Business response:
We understand that you had a less-than-positive experience with our dealership and we'd like to apologize. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly, we did not deliver on that goal with your visit. We've shared your feedback with the General Manager, Jeff Davis, and have been assured that this will be addressed. Please feel free to share any furt... read more
Anightmare that continues over and over again: I brought my vehicle in to Mercedes Benz of Boston on9/20/17, car would not start, dash board lit up like a Christmas tree, car would locked in park mode. I was assigned a consultant by the name of Matt, who kept me informed on all the issue and repairs on a timely basis, car was picked up the next day, problem was a defected ESPcontrol unit cost me $1435. But my nightmare began sixty days later, on October 31,2017 got in the car it would not start, dashboard lit up again with a... read more
Business response:
Thank you for taking the time to provide this feedback. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly, we did not deliver on that goal with your visit. We will share this feedback with the general manager, Jeff Davis, and ensure this is addressed. Again, our sincere apologies.
Never been so humiliated in my life Absolutely rude employee. I’m a bigger woman and I just felt as though I was being judged the whole time by her. She kept giving me attitude every time I asked a question. I left there feeling so self conscious about myself and will never step foot into your establishment again because of her. :(
Business response:
I truly apologize for the experience you've described here. This is not at all what I would expect to hear from one of our guests. I would really like to speak with you to both humbly apologize and to try and find out more detail. Jade is one of our Client Care Specialists and spends little to no time with our guests, other than on the phone/email. We're wondering if perhaps you worked with someone else? We are eager to address this, but we'd like to get as much information as possible. If you would, would you either private... read more
Great Sales Team. Having excellent past purchase experience with dealership it is no wonder I will keep coming back . From Management down to sales team to service dept. Friendly and helpful to make your experience as pleasant as possible and informative so you don't feel naïve to your new or used vehicle
Business response:
Thank you, Ralph! We realize you have several choices when buying a new vehicle and we thank you for choosing Mercedes-Benz of Boston. I will be certain to share your kind words with Stephen and AJ. We thank you for your continued business and we look forward to serving you again in the future. Best, Jeff Davis, General Manager
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,412 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.