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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
very helpful and friendly great staff, very helpful has the cars pulled up right when i got there! Went above and beyond to help us through the car buying process.
Business response:
Thank you so much, Emma! Please let Chip or myself know if we may assist you again in the future. Best, Jeff Davis, General Manager
Outstanding Services Has a very nice experience with all the staff I deal with, they did a very good job. Highly recommend to this dealership. Especially thanks to David Nhan.
Business response:
We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future! Best, Jeff Davis, General Manager
Great customer experience! Leased a 2014 SL550 from MBOB in 2014 and just purchased the car coming off the lease. I was very happy with whole experience. Jeff Davis and Jasper Abreu were true professionals and a pleasure to work with. They could not have done more to make the process any easier.
Business response:
Thank you so much! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Jeff Davis, General Manager
Great Experience ! David was very professional and thorough not the least bit pushy. Walked me through all operations of vehicle patiently and proudly. He is an asset to your dealership. I will certainly pass his name along to friends.
Business response:
Thank you for taking time to write this review! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendation and we look forward to serving your automotive needs again! Best, Jeff Davis, General Manager
Jasper is the simply the best car sales person! We bought our first two cars from Jasper two years ago, and when it was time to upgrade, there was no question where to go again. Jasper consistently delivers top class service and are a pleasure to deal with. We'll be coming back again when it's time to change our cars.
Business response:
Thank you for sharing your feedback with us! I'm so pleased to hear that Jasper was great to work with, and earned your 5-Star rating again. If any questions arise, please do not hesitate to reach out, as we are happy to help! Best, Jeff Daivs, General Manager
exceptional customer service My husband and I originally started with another local Mercedes dealership and were not happy with the service. Fortunately we came across Rob Tinkham at Herb Chambers and have been with him for over 15 years. After two Maybachs and numerous s550s we still love Rob and the Mercedes brand. When I walk in the door its like visiting old friends, from Rob to Umer to Jeff Davis the GM, its an enjoyable experience. The whole process is executed expeditiously, we literally drove a Maybach off the showro... read more
Business response:
Thank you, Deb! We love to hear that our team is maintaining the high standards that we practice, and ensuring that the whole process is enjoyable from start to finish. If any questions arise, please don't hesitate to contact us as we are here to help! Thanks again and we look forward to assisting you in the future. Best, Jeff Davis, General Manager
Second time around I just purchased my 2nd vehicle from this dealership. I actually enjoy going there. They have customer service down and I love my new car. I actually did not love my 1st MB but they treated me so well that I had to look again. I LOVE my new MB.
Business response:
Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Skylar and team. We value your business and hope to see you again soon! Best, Jeff Davis, General Manager
Georgina is an exceptional salesperson When it came time to re-lease another Mercedes at a different dealership, I was greatly disappointed with the service. My husband and I wasted about 4 hours on a beautiful Saturday afternoon trying to negotiate a deal. I mentioned to my friend how disappointed I was with the dealership and salesperson especially being a repeat customer. She immediately referred me to Georgina. After a brief phone conversation regarding what I was looking for, Georgina had options for me! The next day I ... read more
Business response:
Thank you, Cheryl, so much for your feedback on your recent experience. We work very hard to make sure that we deliver a quality buying experience that exceeds expectations and Georgina is a true testament to that. Feel free to stop in anytime if you or your husband need assistance reviewing any of the features on your Mercedes, we're always happy to help! Kind Regards, Jeff Davis, General Manager
High costs Let me start by saying that I have been a Mercedes customer since 2003. Although, I didn’t buy my first car at Mercedes of Boston, I brought it there for service when I moved to the city. Later I bought CLK 350 there and finally did a lease of C350 coupe. Mercedes of Boston used to be high quality when it came to service and sales, but in the last few years it deteriorated significantly. When I got my lease there, I was not given details about the end of lease such as wear and tear on the car and a disposition fe... read more
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,412 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.