This profile has been claimed by the business owner or representative.
Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service was courteous, fast, and well-handled. Jimmy kept me in constant contact. Always a pleasure.
Business response:
We love knowing that our team has earned your business and continued providing a level of excellence you can count on! Thank you for the five-star rating! - Mercedes-Benz of Boston
Great service from Gerald Quek, giving me a second tutorial on the dashboard functions, gettings answers to questions he had not previously encountered.
Business response:
We're delighted to hear that Gerald provided you with excellent service and a thorough tutorial at Mercedes-Benz of Boston. Thank you for sharing your experience, and we're here if you have any more questions!
Horrible service. Somehow they always claim to be doing free to my car when my insurance or I have paid thousands of $ to get the car issues fixed. Same issue again. I walked out of the dealer this time around and took my car for service at Mercedes Benz of Hanover. They always want to run unnecessary diagnoses to the car for issues they have created. Horrible sales service advisor and horrible dealer.
Business response:
Nikoleta, I'm sorry to hear about your experience with our service. We strive for transparency and quality in all repairs, so it's concerning to read this feedback. Please reach out if you'd like us to address any unresolved issues or discuss further. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
Service Technician was fantastic! ! Kept me informed all along the way, and when I picked up the car the pick up was efficient, and the car was nice and clean!
Business response:
Mark, we're delighted to hear that our technician provided you with such a positive experience at Mercedes-Benz of Boston. Thank you for sharing your feedback and we look forward to serving you again!
excellent customer service great environment. I’m really satisfied with Mercedes of Boston. Jimmy is a great advisor. I have no words for Jimmy really professional good customer support.
Business response:
We're delighted to hear that Jimmy made your experience at Mercedes-Benz of Boston so satisfying. Thank you for the kind words, and we look forward to serving you again in the future!
Always a pleasurable experience with the service department here, particularly Jimmy. His communication is spot on and I always feel like I am “in-the-know”. Highly recommend.
Business response:
Braddahms, we're delighted to hear that Jimmy and our service team at Mercedes-Benz of Boston provided you with such a positive experience. Thanks for the recommendation!
Despite the bad representation that I have heard throughout the years about Mercedes this has been what I have been looking forward to. Schneider in service and the wonderful workers that accompany his team have educated and filled me in on things that may easily get overlooked. It would be nice to lie and say I have enough money to keep up with the car but I am not where I need to be. All that aside, through my service reps breakdown of the areas of concerns and longevity has been invaluable. Information about what is going... read more
Business response:
Thank you for sharing your experience with us at Mercedes-Benz of Boston! We're delighted to hear that Schneider and the team provided valuable insights and quality service. We appreciate your kind words, and we look forward to welcoming you back in the future!
Very good interaction with Steven, always ready to help. He is very professional answering to any question. I am very happy with everything he has done for me. Congratulation having a such employee.
Business response:
Georgelazea, we're delighted to hear about your positive experience with Steven at Mercedes-Benz of Boston. Thank you for sharing your feedback and recognizing his professionalism!
I had a great experience with the service department as usual. Albert and hit team provided me with excellent service and communication during my appointment for my GLE 350. I would recommend this dealership and especially the service department to my friends and family!
Business response:
We're delighted to hear that Albert and the team at Mercedes-Benz of Boston provided you with excellent service. Thank you for recommending us, and please don't hesitate to reach out the next time we can be of assistance!
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,172 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is open now. It will close at 8:00 p.m.