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Mercedes-Benz of Boston
- Car Dealers
- Somerville, MA
About this business
Location details
259 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was very impressed by the turn around time for an unexpected repair of my Smart Car. On Monday, the engine light turned on, and I called the dealer. The problem was an air valve stuck open. I delivered the car Tuesday morning. The dealer provided an Uber to get me home. I received a text on Wednesday afternoon saying the repairs were complete and providing a link for an Uber ride to the dealer. Post repair, the car is running smoother than it has in a long time.
Business response:
Hi Hugh, we're happy to hear you were impressed with our quick turnaround! Thank you for choosing Mercedes-Benz of Boston and for sharing your experience. We’re here if you need anything else!
I was very impressed by the turn around time for an unexpected repair of my Smart Car. On Monday, the engine light turned on, and I called the dealer. The problem was an air valve stuck open. I delivered the car Tuesday morning. The dealer provided an Uber to get me home. I received a text on Wednesday afternoon saying the repairs were complete and providing a link for an Uber ride to the dealer. Post repair, the car is running smoother than it has in a long time.
Business response:
Hi Hugh, we're happy to hear you were impressed with our quick turnaround! Thank you for choosing Mercedes-Benz of Boston and for sharing your experience. We’re here if you need anything else!
When I made my initial phone call to Mercedes Benz of Boston I spoke to a gentleman by the name of Snyder whom assured me no appointment was needed to bring my 2014, 4 Matic E-350 Mercedes Benz Coup in to have my concerns addressed. Once I arrived there I was met by Snyder who listened well to me. After hearing an estimate of fair pricing I decided to go forward not realizing Everything I mentioned about the noises and rattling had been recorded. My car was serviced in rapid time I had a great experience looking forward to r... read more
Business response:
Hi Lecia! Thank you for sharing your fantastic experience with Snyder and our team! We look forward to welcoming you back to finish any necessary work at Mercedes-Benz of Boston. Safe travels!
When I made my initial phone call to Mercedes Benz of Boston I spoke to a gentleman by the name of Snyder whom assured me no appointment was needed to bring my 2014, 4 Matic E-350 Mercedes Benz Coup in to have my concerns addressed. Once I arrived there I was met by Snyder who listened well to me. After hearing an estimate of fair pricing I decided to go forward not realizing Everything I mentioned about the noises and rattling had been recorded. My car was serviced in rapid time I had a great experience looking forward to r... read more
Business response:
Hi Lecia! Thank you for sharing your fantastic experience with Snyder and our team! We look forward to welcoming you back to finish any necessary work at Mercedes-Benz of Boston. Safe travels!
This is a very good person and he takes everything seriously Mikes is the best
Business response:
Your five-star rating made our day! We can't wait to welcome you back! - Mercedes-Benz of Boston
This is a very good person and he takes everything seriously Mikes is the best
Business response:
Your five-star rating made our day! We can't wait to welcome you back! - Mercedes-Benz of Boston
I had a great experience working with Mike Robison when I brought my car in for a check engine light issue. From the start, Mike was professional, friendly, and genuinely attentive. He answered my questions and made the whole experience stress-free. It’s clear that he truly cares about his customers and wants to make sure they feel confident and comfortable.
Business response:
Hi Kevin, we're glad you had a great experience with Mike at Mercedes-Benz of Boston. We appreciate your business and five-star review! Safe travels ahead!
I had a great experience working with Mike Robison when I brought my car in for a check engine light issue. From the start, Mike was professional, friendly, and genuinely attentive. He answered my questions and made the whole experience stress-free. It’s clear that he truly cares about his customers and wants to make sure they feel confident and comfortable.
Business response:
Hi Kevin, we're glad you had a great experience with Mike at Mercedes-Benz of Boston. We appreciate your business and five-star review! Safe travels ahead!
Patrick is awesome to work with. He’s super responsive, keeps everything moving, and always gets my car back to me quickly. He explains what’s going on without overcomplicating things and makes the whole service process easy and stress-free. Highly recommend working with him.
Business response:
Hi Feriel! Thank you for sharing your fantastic feedback about Patrick! We'll make sure to pass along your kind words to him. We look forward to your next visit! See you next time at Mercedes-Benz of Boston.
Frequently asked questions about Mercedes-Benz of Boston
How is Mercedes-Benz of Boston rated?
Mercedes-Benz of Boston has a 4.8 star rating with 9,408 reviews.
When is Mercedes-Benz of Boston open?
Mercedes-Benz of Boston is closed now. It will open at 9:00 a.m.