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Mercedes-Benz of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
1300 Texan Trail, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Marco was great! He understood exactly what we were looking for and made it swift and timely. We are on our 4th lease from Mercedes-Benz of Grapevine, and the service is always spot on. Thank you Marco!!
Business response:
Thank you for the great feedback! We’re thrilled to hear Marco made the process swift and seamless and that you continue to enjoy service with your fourth lease from Mercedes-Benz of Grapevine. We truly appreciate your loyalty. Thank you for trusting us again!
They were great to work with! Ended my lease early and upgraded to a new vehicle. No pressure sales.
Business response:
Thank you for the great feedback! We’re thrilled to hear the team made your early lease upgrade smooth and pressure-free. Enjoy your new vehicle, and we appreciate your trust!
The overall buying experience at Mercedes-Benz of Grapevine was seamless and enjoyable. The showroom ambience was elegant, modern, and welcoming, reflecting the brand’s premium feel. Every step, from test drive to delivery, was well-organized and stress-free. The team maintained clear communication, efficiency, and a high standard of customer service throughout. Spencer was exceptional throughout the buying process. He was knowledgeable, patient, transparent, and genuinely friendly. He took time to understand our needs, answ... read more
Business response:
Thank you for sharing such a thoughtful review! We’re delighted to hear your experience at Mercedes-Benz of Grapevine was so amazing. Spencer’s professionalism, transparency, and genuine care truly reflect the level of service we strive to deliver, and we’re grateful for your trust in our team.
Orlando was so great and professional, I have purchased several cars and this is my 3rd Mercedes and Orlando made it so easy and actually fun. I also wanted to shout out to Avery, loved spending time with her and showing me all the benefits of my new car. The world needs more people like these two. Way too often people complain and it brings me joy on complimenting people that treat me good. Both were so kind and caring. Keep hiring people like Orlando and Avery! Linda Bommarito
Business response:
Thank you for sharing such a heartfelt review! We’re thrilled Orlando made your third Mercedes purchase easy and fun, and that Avery took such great care of you in showcasing all the features of your new vehicle. Your kind words mean so much to our team. We’re grateful for your trust and truly appreciate you taking the time to recognize outstanding service.
Excellent attention very friendly and attentive person, attentive and of course all my concerns, I recommend it 100%
My Sales Manager Basel Abbas was very personable, knowledgeable and forthright! Earlier in February, he sold me a GLE 350 for my wife and when I needed another car for myself, there was no doubt who I was going to call. After visiting with Basel and test driving several GLE 450s but couldn't find my preferred spec combination in their inventory, he searched and located one for me within their network that met my specs! My sales experience was delightful and I'm very happy to be a repeat customer in the same year!
Business response:
Thank you for sharing your experience! We’re thrilled to hear Basel delivered another personable, knowledgeable, visit and that he went the extra mile to locate the perfect GLE that matched your exact specifications. We truly appreciate your trust and are honored to have earned your repeat business in the same year. Enjoy your new vehicle!
I am a repeat customer of the dealership. The sales experience is incomparable, as is the service department. Highly recommended!
Business response:
Thank you for your continued trust and loyalty! We’re thrilled to hear that both your sales and service experiences have remained unmatched. We truly appreciate the high recommendation and are honored to continue serving you!
We appreciate Marco reaching out and helping us expedite the process to get our next vehicle. We enjoy looking at all cars inside the dealership but we have limited time and appreciate him taking care of us as quickly as he did.
Business response:
Thank you for sharing your experience! We’re glad Marco was able to streamline the process and respect your time while helping you find your next vehicle. We appreciate your trust and hope you enjoy the new car!
As soon as you get into the dealership you can feel the environment totally different from other dealerships. Totally recommended the experience.
Business response:
Thank you for the wonderful feedback! We’re glad you could feel the difference the moment you walked in and truly appreciate your recommendation.
Frequently asked questions about Mercedes-Benz of Grapevine
How is Mercedes-Benz of Grapevine rated?
Mercedes-Benz of Grapevine has a 4.7 star rating with 6,252 reviews.
When is Mercedes-Benz of Grapevine open?
Mercedes-Benz of Grapevine is closed now. It will open on Monday at 8:30 a.m.