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Mercedes-Benz of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
1300 Texan Trail, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
best experience ever buying a car !!! very easy negotiation no hassle Gracias David, me gusto que hablan espanol
Business response:
Thank you, Yolanda! Wow the best car buying experience! We are very proud to have David on our team and hope you enjoy the new Mercedes-Benz. Congrats on your new purchase!
I made an appointment for scheduled service. The experience was organized, punctual and efficient. I was very pleased.
Business response:
Thank you! We appreciate you for scheduling your service appointment ahead of time, giving us an opportunity to plan your elevated experience. We hope to work with you again in the future!
Great service and understanding of customers needs and flexibility for a loaner when it mattered
Business response:
Thank you, Miles! We appreciate your comments of our Mercedes-Benz of Grapevine service team and their flexibility to find you a loaner during these tough inventory times. We hope to work with you in the near future!
Bria Harrison is awesome, she took care of every little detail and made the whole car buying process go very smoothly from start to finish. Working with Bria was such a pleasure, thanks Bria! Everyone I had the chance to interact with were prompt and attentive.
Business response:
Thank you! We can definitely agree that Bria is awesome! She always goes above and beyond to ensure her clients have an elevated experience at Mercedes-Benz of Grapevine. Congrats on your new Mercedes-Benz!
Very helpful and professional. Answered all my questions and provided a very smooth purchasing experience.
Business response:
Thank you! We are glad to hear that Erick was able to assist you at Mercedes-Benz of Grapevine and provided a smooth purchase process for you. Congrats on you purchase!
Greeted poorly by a young gentleman who the seemingly forgot I was there. The service representative however was excellent as was the service
Business response:
Hello! I apologize for the way you were greeted at our dealership. That is not the experience that we would want you to have at any of our locations. While, we do appreciate your comments about our service rep, we will discuss with our team the proper etiquette to meet our clients. Thank you!
Excellent Service!!!! Great experience as always! David was very professional and GREAT!!! Made my process go very smooth!
Business response:
Thank you! David is an awesome member of our Mercedes-Benz of Grapevine team and works tirelessly to elevate the experiences of his clients. Congrats on your new Mercedes-Benz purchase!
Kelsey was very helpful and patient in helping us find the right car. She knows her product, and was very professional through out the process. We are very happy with our choice and the low pressure style of the Avondale Group. Thank you, Keith and Trudy Shaw
Business response:
Thank you, Keith and Trudy! We are happy to hear that Kelsey showed patience as she helped you find the right car at Mercedes-Benz of Grapevine. She is committed to elevated the experiences of many, including yourselves. Congrats on your new Mercedes-Benz!
The wait was too long, instead of 90 minutes the wait time was 3 hours.
Business response:
Hello! I apologize for the extended wait that you experienced at our dealership. That is not the experience that we want you to have during any of your visits. If you have any other concerns, please reach out to me at social@avondale.com. Thank you!
Frequently asked questions about Mercedes-Benz of Grapevine
How is Mercedes-Benz of Grapevine rated?
Mercedes-Benz of Grapevine has a 4.7 star rating with 6,252 reviews.
When is Mercedes-Benz of Grapevine open?
Mercedes-Benz of Grapevine is closed now. It will open at 8:30 a.m.